Consumer Awards


Moneyfacts Group’s highly coveted consumer awards are totally independent. These awards aim to give UK customers a voice showcasing the very best financial sector products available to the public.

  What are the Consumer Awards?

The consumer awards showcase the very best financial sector products available to the public. The aim of the awards is to give the UK’s millions of customers a voice and a chance to reflect how they feel about the range of financial products available to them.

Combining honest customer feedback with the technically best products will reveal which provider is an 'all rounder'.

The winners of these awards will importantly prove that they combine technical merit with service excellence.   

  Moneyfacts 2013 Consumer Awards 

The winners of the Consumer Moneyfacts Awards were announced 24 January 2013 at the HAC in London.  Industry professionals from leading financial services and utility providers gathered at the event hosted by comedian Hardeep Singh Kohli.

The best product is not always the cheapest and sometimes benefits can be overlooked.  These awards showcase the technically good products that also carry consumer approval.

The Consumer Moneyfacts Awards combined honest consumer feedback with the technically elite products to reveal the best ‘all rounder’.

Sylvia Waycot, Publishing Director at Moneyfacts Group, said: “We are delighted with the survey response which received almost 80,000 completed surveys, making this the largest and most influential annual survey of its kind.”

And without further ado, the winners are:

  Consumer Award Winners, Highly Commended and Commended 2013
Pet Insurance Provider of the Year    
Winner: Petplan
Highly Commended: Animal Friends
Commended: Helpucover

Car Insurance Provider of the Year
Winner: Hastings Direct
Highly Commended: M&S Bank
Commended: LV=

Health Insurance Provider of the Year    
Winner: Bupa
High Commended: AXA PPP Healthcare
Commended: PruHealth    

Travel Insurance Provider of the Year
Winner: American Express
Highly Commended: Holidaysafe
Commended: Post Office

Travel Money Provider of the Year    
Winner: Post Office
Highly Commended: Tesco
Commended: HSBC    

Prepaid Currency Card Provider of the Year
Winner: Travelex
Highly Commended: Caxton FX
Commended: Post Office

Cashback Site of the Year    
Winner: Quidco
Highly Commended: TopCashback
Commended: ILoveCashback    

Discount Voucher Site of the Year
Winner: Groupon
Highly Commended: Tickles
Commended: vouchercodes.co.uk

Home Insurance Provider of the Year    
Winner: LV=
Highly Commended: M&S Bank
Commended: The Co-operative Insurance    

Energy Provider of the Year
Winner: e.on
Highly Commended: The Co-operative Energy
Commended: EDF Energy

First Time Mortgage Buyers’ Choice    
Winner: Halifax
Highly Commended: HSBC
Commended: The Co-operative Bank    


Updated: 28/01/13
High Street Mortgage Provider of the Year
Winner: HSBC
Highly Commended: Nationwide Building Society
Commended: Yorkshire Building Society

Remortgage Buyers’ Choice    
Winner: first direct
Highly Commended: ING Direct
Commended: Nationwide Building Society

Personal Loan Provider of the Year
Winner: Sainsbury’s Bank
Highly Commended: Tesco Bank
Commended: Derbyshire Building Society

Credit Card Provider of the Year    
Winner: Barclaycard
Highly Commended: Halifax
Commended: M&S Bank    

Current Account Provider of the Year
Winner: Smile
Highly Commended: Halifax
Commended: first direct

Student Account Provider of the Year    
Winner: Barclays Bank
Highly Commended: NatWest
Commended: Lloyds TSB    

High Street Savings Provider of the Year
Winner: Yorkshire Building Society
Highly Commended: Nationwide Building Society
Commended: Virgin Money

Online Savings Provider of the Year    
Winner: first direct
Highly Commended: ICICI Bank UK
Commended: ING Direct    

ISA Provider of the Year
Winner: Aldermore
Highly Commended: Virgin Money
Commended: Nationwide Building Society

Online Banking Provider of the Year   
Winner: The Co-operative Bank
Highly Commended: first direct
Commended: Lloyds TSB   

Best Customer Service
Winner: first direct
Highly Commended: The Co-operative Bank
Commended: Nationwide Building Society




  Moneyfacts Consumer Award Winners 2013

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