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Bank of Scotland fined for fax slip-up

Bank of Scotland fined for fax slip-up

Category: Annuities

Updated: 08/08/2013
First Published: 08/08/2013

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The Bank of Scotland has been fined £75,000 because of communication errors that led to customers' personal details being sent to the wrong recipients.

Over four years, the bank was found to have repeatedly sent faxes containing confidential information such as payslips, bank statements, bank account details, photocopies of IDs, pension plan details and mortgage applications to the wrong numbers.

The Information Commissioners Office (ICO), which issued the fine, said the errors were due to the misdialling of fax numbers, with the first incident being reported in 2009.

In response to the fine, a Lloyds Banking Group spokesperson said: "The security of our customers' data is always our key priority. We apologise that, due to human error, a very small number of documents relating to 32 customers were unfortunately misdirected.

"This occurred over a period in which several million customer documents, using the same process, were correctly received. No customer suffered any harm or detriment as a result of this error. We are continually reviewing our processes to ensure our customers' information remains safe."

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