BBA sets up banking Consumer Panel - Banking - News - Moneyfacts

News

BBA sets up banking Consumer Panel

BBA sets up banking Consumer Panel

Category: Banking

Updated: 26/04/2013
First Published: 26/04/2013

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

The British Bankers' Association (BBA) has launched a Consumer Panel aimed at improving the services offered to high street banking customers.

The panel of nine members, chaired by the chief executive of the Citizens Advice Bureau, Gillian Guy, will work together to identify areas of the retail banking market which need improving, whilst a Service Improvement Group made up of senior bankers will implement the changes.

Areas of the banking sector that the BBA wants to address include:

  • Making savings rates easier to understand, including the simplification of AER calculations
  • The redrafting of small print in banking terms and conditions to make important information simple and clear
  • Providing assistance to customers with critical illnesses to help them avoid falling into arrears with credit repayments
  • Improving access to bank branches. This will include providing wheelchair access to all services and the installation of talking cash machines
  • Provide help to people with disabilities and serious illnesses by allowing carers to bank on their behalf

Banking staff will also be given specific training and best practice guidance to help them deal with customers with disabilities, critical illnesses and mental illnesses.

Commenting on the proposals, the chief executive of the BBA, Anthony Browne, said the banking industry remains determined to improve the service it offers to customers.

"We want to work to make banking easier to understand by looking at things like the small print and savings rates. We also want to identify issues that could cause problems for consumers in the future and work together to resolve those swiftly," he said.

What next?

Compare the best savings rates
Find out how to choose the best bank account by reading our guides to help you open and manage your bank account
Search all mortgages

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

Simple measures to improve banking security

The payments industry is gearing up for some big changes in the near-future, with the announcement of some key improvements that should help all of us be more secure when banking online.

Top cashback deals for festive rewards

Savvy shoppers will no doubt be looking to make the most of their hard-earned cash at this time of year, but there isn’t much time left to work out which are the good deals and which are the bad, so it’s time to take action!

Top cashback deals for festive rewards

Savvy shoppers will no doubt be looking to make the most of their hard-earned cash at this time of year, but there isn’t much time left to work out which are the good deals and which are the bad, so it’s time to take action!
 
Close