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Co-op set to launch talking ATMs

Co-op set to launch talking ATMs

Category: Banking

Updated: 23/05/2013
First Published: 23/05/2013

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The Co-operative Bank has confirmed it is to provide talking cash machines for blind and partially-sighted customers.

Over 400 machines are due to be introduced today, with an additional 2,000 expected to be fitted in branches by the end of 2014. The facility will eventually be made available at ATMs within all Co-op Bank branches and most of the company's convenience shops.

The talking ATMs will allow customers to operate transactions through a headset which is plugged into the ATM. Private, verbal instructions will be given to the customer to prompt their actions.

High contrast screens will also be made available to assist partially sighted customers.

David Fawell, head of payments at The Co-operative Bank, said: "We are committed to implementing talking and high contrast services on our cash machines.

"Our aim is to extend this out to over 2,000 cash machines which is three quarters of our entire estate by the end of 2014."

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