Customers encounter issues with NatWest app - Banking - News - Moneyfacts

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Customers encounter issues with NatWest app

Customers encounter issues with NatWest app

Category: Banking

Updated: 31/05/2013
First Published: 31/05/2013

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

NatWest customers have been left frustrated and angry after technical issues left them unable to access its banking app.

The bank received complaints from disgruntled customers on Friday morning, on a day when many receive their monthly wages, stating that the app was failing to load up effectively on their mobile phones.

The problems follow a series of technical glitches for the state-owned bank.

Last year, thousands of Royal Bank of Scotland, NatWest and Ulster Bank customers were left unable to make or receive payments due to a software failure, whilst a number of problems have been reported regarding banking apps across all three brands this year.

NatWest has responded to customers, stating on its Twitter page: "There seems to be a problem with the app at the moment, which we're looking into."

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