News

HSBC to refund ‘forgotten’ cash

HSBC to refund ‘forgotten’ cash

Category: Banking
Date: 28/12/2012

HSBC has announced it will be offering automatic refunds to hundreds of thousands of customers who accidentally left money in HSBC cash machines between 2005 and 2011.

The bank stated that refunds would be credited to customers' accounts in due course, although the process would not be immediate.

Customers have previously had to contact the bank to claim back any money left in a cash machine, regardless of the circumstances or scenario, with the bank holding onto it instead.

Earlier this year, Royal Bank of Scotland confirmed that it would be making refunds of around £10 million to around 300,000 of its customers who left notes in an ATM.

A spokesperson for HSBC, said: "The bank is now working with its industry body towards proactively refunding customers.

"There is no need to take any action – we will contact HSBC customers directly and will contact non-customers via their own bank, to advise details of any refund."

What Next?

Find the best bank account for you - compare bank accounts

Be safe when taking money out of ATM machine and read our guide '7 top tips for ATM saftey'

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

Paym is opened up to more customers

How many times have you wished for an easier way to make payments? Well, thanks to Paym, paying friends and family can be as easy as keying in their mobile number, and now even more banking customers can benefit.

Growing interest in online banking

Do you bank online? If not, then you could be persuaded in the not-too-distant future, as research from the Payments Council has found that a growing number of people are interested in giving it a go.

Current accounts to undergo competition review

Activity in the current account sector has been ramping up over the last few months, but there are concerns that it isn’t working in the interests of consumers as much as it should. That’s why the regulators have stepped in.

Advertisements: