HSBC to refund ‘forgotten’ cash

HSBC to refund ‘forgotten’ cash

Category: Banking
Date: 28/12/2012

HSBC has announced it will be offering automatic refunds to hundreds of thousands of customers who accidentally left money in HSBC cash machines between 2005 and 2011.

The bank stated that refunds would be credited to customers' accounts in due course, although the process would not be immediate.

Customers have previously had to contact the bank to claim back any money left in a cash machine, regardless of the circumstances or scenario, with the bank holding onto it instead.

Earlier this year, Royal Bank of Scotland confirmed that it would be making refunds of around £10 million to around 300,000 of its customers who left notes in an ATM.

A spokesperson for HSBC, said: "The bank is now working with its industry body towards proactively refunding customers.

"There is no need to take any action – we will contact HSBC customers directly and will contact non-customers via their own bank, to advise details of any refund."

What Next?

Find the best bank account for you - compare bank accounts

Be safe when taking money out of ATM machine and read our guide '7 top tips for ATM saftey'

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

Have you switched bank account yet? 609,000 have..

The Payments Council has just released results of the first six months of the new current account switch service, showing the number of people that have switched accounts since its launch.

The 5% home for your money

The TSB Classic Plus account was launched just last week but has taken the market by storm, being the only current account available that offers 5% interest on credit balances up to £2,000 – with no end date in sight.

New mobile payment service gets launch date

Mobile banking is rapidly growing in popularity, and now there’s a system that will allow customers to easily make mobile payments to each other – Paym.