HSBC to refund ‘forgotten’ cash

HSBC to refund ‘forgotten’ cash

Category: Banking
Date: 28/12/2012

HSBC has announced it will be offering automatic refunds to hundreds of thousands of customers who accidentally left money in HSBC cash machines between 2005 and 2011.

The bank stated that refunds would be credited to customers' accounts in due course, although the process would not be immediate.

Customers have previously had to contact the bank to claim back any money left in a cash machine, regardless of the circumstances or scenario, with the bank holding onto it instead.

Earlier this year, Royal Bank of Scotland confirmed that it would be making refunds of around £10 million to around 300,000 of its customers who left notes in an ATM.

A spokesperson for HSBC, said: "The bank is now working with its industry body towards proactively refunding customers.

"There is no need to take any action – we will contact HSBC customers directly and will contact non-customers via their own bank, to advise details of any refund."

What Next?

Find the best bank account for you - compare bank accounts

Be safe when taking money out of ATM machine and read our guide '7 top tips for ATM saftey'

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

Monday morning rush to check bank balances

The weekend passes by in a blur of nights out, leisurely dinners, impromptu shopping trips and days out, but then suddenly it’s Monday morning. As a result, large numbers of consumers frantically log on to their banking apps to check out the damage.

What would make you switch bank accounts?

The possibility of switching bank accounts has come under the spotlight over the last year, as the Current Account Switch Service has made it easier than ever to do just that. But just what would tempt you to switch?

Contactless payments launch across London travel

Fed up with topping up your Oyster Card or finding you have zero balance when you’re running late? Well there’s good news for all of you frazzled London commuters out there – payments have now gone contactless.