HSBC to refund ‘forgotten’ cash

HSBC to refund ‘forgotten’ cash

Category: Banking
Date: 28/12/2012

HSBC has announced it will be offering automatic refunds to hundreds of thousands of customers who accidentally left money in HSBC cash machines between 2005 and 2011.

The bank stated that refunds would be credited to customers' accounts in due course, although the process would not be immediate.

Customers have previously had to contact the bank to claim back any money left in a cash machine, regardless of the circumstances or scenario, with the bank holding onto it instead.

Earlier this year, Royal Bank of Scotland confirmed that it would be making refunds of around £10 million to around 300,000 of its customers who left notes in an ATM.

A spokesperson for HSBC, said: "The bank is now working with its industry body towards proactively refunding customers.

"There is no need to take any action – we will contact HSBC customers directly and will contact non-customers via their own bank, to advise details of any refund."

What Next?

Find the best bank account for you - compare bank accounts

Be safe when taking money out of ATM machine and read our guide '7 top tips for ATM saftey'

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

8 things your bank will never ask you to do…

The UK’s biggest banks have decided to publish a list of the things they would never ask their customers to do after a YouGov poll found that millions of account holders unwittingly leave themselves open to fraud.

Mobile banking on the rise

Many of us rely on our smartphones in day-to-day life, whether that’s for communication, connectivity, banking activities, or even to shop. The latter two are becoming increasingly popular, with mobile banking officially on the rise.

1.2m people have switched bank accounts. Have you?

The Payments Council has released its first full-year results (to the end of September 2014) for the Current Account Switch Service, finding that 1,203,334 switches took place during the 12-month period. Were you one of them?