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RBS apologises for disruption

RBS apologises for disruption

Category: Banking

Updated: 07/03/2013
First Published: 07/03/2013

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Royal Bank of Scotland has issued an apology after technical problems meant its customers could not make cash withdrawals, card payments or conduct telephone or online banking on Wednesday evening.

It is not known what caused the problems, although it is the second time in nine months that the bank has experienced such issues. In June last year a computer software failure resulted in millions of people being unable to make or receive payments.

Unlike last summer's problems, services had resumed as normal by the early hours of Thursday, although some customers were still unable to access their bank accounts.

In a statement, RBS said: "We are disappointed that our customers have faced disruption to banking services for a period this evening, and apologise for that. All services are now running as normal again."

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