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Several thousand desert Ulster Bank

Several thousand desert Ulster Bank

Category: Banking

Updated: 18/12/2012
First Published: 26/09/2012

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Customers of Ulster Bank have expressed their dissatisfaction at the technical issues suffered this summer by taking their business elsewhere.

An RBS computer update failure in June resulted in thousands of customers being charged twice and unable to access their money.

Although RBS addressed the situation quickly, Ulster Bank reportedly took up to ten weeks to resolve the issues causing widespread disruption to an estimated 600,000 customers. At the time, hordes of angry people declared they would be moving their custom elsewhere.

Ulster Bank has sought to assure the 600,000 customers affected by setting up a compensation scheme to reimburse losses and pledged that no customer would be left permanently out of pocket.

A source from the bank said: "We realise that we have a lot of work to do to win back customers' confidence."

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