Only 1/4 are happy with their broadband service - Broadband - News - Moneyfacts


Only 1/4 are happy with their broadband service

Only 1/4 are happy with their broadband service

Category: Broadband

Updated: 11/03/2015
First Published: 09/03/2015

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Are you fed up with slow broadband speeds, bad service or expensive bills? Well, you're not alone. According to research by broadband supplier Hyperoptic, the vast majority of Brits are less than impressed with their broadband service.

Unhappy customers

The research found that only one quarter (24%) of those surveyed professed themselves to be happy with their current service, meaning that most of those questioned were unhappy customers. Interestingly, the research also found that there was a great deal of discontent about internet providers in general, with 31% saying that they believed broadband problems to be endemic with all suppliers as bad as each other.

But it doesn't have to be this way! Not all providers offer the same bad levels of service, and by switching to a new provider, you could save yourself a lot of money as well as get yourself the broadband speeds and service you expect.

Get wised up

Shockingly, Hyperoptic's survey found that 59% of respondents had no idea when their broadband contract was up for renewal, which could mean that many broadband users are sleepwalking into bad deals. The research also highlighted that many survey respondents were possibly paying for services that they didn't use or value.

For instance, 43% of those questioned claimed that they never use their landline, while another 41% said that they would be happy to forgo triple or quad play (where a broadband connection covers internet, television use, telephones and mobiles) for a reliable broadband service, so it makes sense to find a deal that omits these services so you don't end up paying for something that you won't appreciate.

If you want to get a better deal and service for your broadband, there's only one way to do it – check out the market! By shopping around and finding a package that suits your needs and lifestyle, you can save money and get a better service to boot. First of all, check your contract and find out when it expires. Once you're armed with this information, you can start looking for the perfect deal by checking out our broadband comparison service.

You don't have to put up with bad service or dodgy connections – vote with your feet and sign up to a trimmer, cheaper deal that offers you the service you need.

What next?

Compare broadband, phone and TV deals

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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