Lloyds best for online credit card support - Credit cards - News - Moneyfacts


Lloyds best for online credit card support

Lloyds best for online credit card support

Category: Credit cards

Updated: 24/12/2008
First Published: 22/12/2008

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Lloyds TSB has been found to provide the best website for its credit card customers.

Those carrying out a credit card comparison online who then sign up with the bank are benefiting from good customer service, according to Global Reviews' latest study.

Lloyds TSB maintained its number one position for overall customer experience with a score of 65 per cent, while its customer service was given a rating of 80 per cent.

Halifax and HSBC occupied the number two and number four positions respectively, although both scored below 40 per cent for the online customer support category.

"The vast majority of consumers depend on websites to research their options. Credit card companies are missing a trick if they do not provide their customers with the best possible online experience," said director of Global Reviews Bertie Stevenson.

Last week Sainsbury's Bank noted that a reward credit card is ideal for the 7.55 million who use their card to pay for everyday purchases, provided the balance is cleared each month.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

It’s looking to be a credit Christmas

We are now less than 70 days away from Christmas, and with 70% of people admitting they haven’t started saving yet, millions will be needing to play catch-up - and plenty planning to turn to credit for some Christmas spending relief.

Can no credit score be as damaging as a bad one?

Debt is becoming an increasing problem, which is why those who have no credit commitments often feel pretty smug about it. However, while not relying on credit is admirable, having no credit score can actually be just as damaging as having a bad one.

Know your credit score – key to better borrowing

We all know how important it is to be credit savvy. It’s the only way to make credit work, which is why it’s so concerning that so few people know their credit score – and some don’t even know how much they’re borrowing.