Are you owed money from your energy company? - Gas and electricity - News - Moneyfacts


Are you owed money from your energy company?

Are you owed money from your energy company?

Category: Gas and electricity

Updated: 17/08/2016
First Published: 17/08/2016

Hundreds of gas and electricity customers have been paying too much for their energy supply in recent years, E.ON has said, but the energy regulator fears that many more could be affected. Are you one of them?

What's happened?

Earlier this week, E.ON UK confirmed that around 350 current residential and business customers have been overcharged thanks to a meter set-up issue, whereby there's been a mismatch between the unit (metric or imperial) the meter has been measuring gas consumption in, and the unit recorded in the supplier's system.

Essentially, E.ON has been mixing up its metric and imperial measurements, and as a result, hundreds of people have been paying too much – in some cases for as long as 15 years. The energy supplier says that it's identified those affected under its own steam, all of whom will be refunded in full and "appropriately compensated", including interest and any additional compensation deemed necessary.

It's also worth pointing out that the supplier identified a further 250 customers who have actually been undercharged as a result of the issue, but they needn't worry – they won't be asked to pay anything towards the undercharge given that it was E.ON's error, but there's a chance they may see their bills creep up now that the issue has been fixed.

Do I need to do anything?

In a nutshell, no! E.ON is being wholly proactive and will directly contact the affected parties, so you don't need to do anything apart from wait and see if you hear anything. They're even working on identifying if any former customers have been impacted, so the tally could well continue to rise.

However, this may not be the end of the story: E.ON, together with the industry regulator Ofgem, say that this is potentially an industry-wide issue. As such, Ofgem has written to all members of trade body Energy UK to urge them to identify the total number of customers affected, so there could be more compensation payments to come.

While they've already committed to doing so, Ofgem has called on the suppliers to coordinate with Energy UK to determine whether they've made the same mistakes by 19 August, and if so, begin to identify the customers impacted. The customers in question still need not lift a finger – they'll be contacted if they're affected in due course. If you're one of them, all you have to do is wait for the refund to make its way to you!

What next?

Whether you're an energy customer of E.ON or anyone else, if you think you're paying too much – through overcharging or otherwise – don't be afraid to switch. Compare tariffs using our search tool and see how much you could save.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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