Calls to slash energy switching to one day - Gas and electricity - News - Moneyfacts


Calls to slash energy switching to one day

Calls to slash energy switching to one day

Category: Gas and electricity

Updated: 23/09/2013
First Published: 23/09/2013

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

First Utility is urging the UK's Big Six energy firms to slash the time it takes for customers to switch suppliers to one day.

The energy supplier said it has been inspired by recent developments in the banking industry that have seen banks and building societies cut the time it takes to switch customers' current accounts to seven working days, and it now wants to see the same changes happen in the energy sector.

Currently it can take as long as five weeks to move customers over to a new supplier.

"The energy industry needs to follow the example set by the telecoms and banking sectors. It takes just four hours to switch mobile phone providers and you can change banks in a week," First Utility's chief executive, Ian McCaig, told the Independent.

"It is less complicated to change energy provider, yet we are stuck with antiquated processes that suit no-one other than the incumbents. We need to slash the time it takes to change energy suppliers, not just by shaving a few days off the process, but by introducing same-day switching."

First Utility said its research reveals that up to 35% more customers would change suppliers if the process was faster and easier.

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Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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