Compensation for energy customers welcomed - Gas and electricity - News - Moneyfacts


Compensation for energy customers welcomed

Compensation for energy customers welcomed

Category: Gas and electricity

Updated: 02/04/2009
First Published: 02/04/2009

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Plans to compensate gas & electricity customers who are paying too much through direct debits have been welcomed by a consumer body.

Campaign group Which? noted that Scottish Power is to provide interest payments to some of those who have forked out excessive amounts due to monthly bills being set too high.

And Martyn Hocking, editor of Which? Magazine, praised the firm for the move, calling for others to follow its lead.

"With household budgets under pressure, it seems incredible that energy suppliers can effectively use their customers' money as 'interest-free loans' ... allowing balances of hundreds of pounds to build up," he remarked.

Mr Hocking also observed that those who are unhappy with how they are being charged could save money by switching provider.

Last week, a Which? survey revealed that a quarter of those with accounts in credit have paid over £100 more than was necessary, with eight per cent owed over £200.

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