Consumers 'confused' about energy tariffs - Gas and electricity - News - Moneyfacts

News

Moneyfacts.co.uk News brings you the latest financial & economic news & reviews of the best products in the UK by our team of money experts.

Consumers 'confused' about energy tariffs

Consumers 'confused' about energy tariffs

Category: Gas and electricity

Updated: 14/05/2009
First Published: 14/05/2009

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
The variety of options by which consumers can pay for utilities is creating problems, an expert has noted.

According to Audrey Gallagher, head of company performance at Consumer Focus, prices can vary greatly according to how energy bills are paid and this makes it "difficult for consumers to navigate".

She noted that understanding this can be particularly complicated when attempting to carry out effective comparisons.

Ms Gallagher's comments come after Which? recommended that utility bills and tariffs be simplified, as it found that seven out of ten find the number of gas and electricity options confusing.

"Consumers want flexible products that suit their lifestyle. However, there is concern that some energy tariffs have become over-complicated, leading to consumer confusion," said Ms Gallagher, adding that concerns have also been raised over the possibility that firms are deliberately misleading customers.

Regulator Ofgem recently announced a consultation over measures that include the provision of a standard annual statement.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

4.8m people switched energy supplier last year

We’re often told of the amount we could save by switching energy supplier, and happily, the message seems to be getting through, with the number of consumers switching providers having reached record levels last year.

EDF cuts gas prices, but hikes electricity

EDF Energy has announced that it’s cutting gas prices for customers on its standard variable rate tariffs, but unfortunately, electricity customers could lose out, as they’ll see a rate increase from March next year.

The energy league table – are you on the best deal

Ofgem yesterday revealed its league table of energy prices, highlighting the cost of typical gas and electricity tariffs from the UK’s top suppliers. It shows just how expensive standard variable tariffs can be, and you could well be paying too much.
 
Close