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EDF makes vulnerable customer pledge

EDF makes vulnerable customer pledge

Category: Gas and electricity

Updated: 27/03/2012
First Published: 27/03/2012

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This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

EDF Energy has pledged to cut bills for elderly vulnerable customers who are not on its cheapest deal.

The firm said the customers – who will be identified by the Government – will automatically receive a rebate on their bill, with an average saving of £40.

It is estimated that almost 150,000 people will be eligible for the discount, many of whom already receive the £120 Warm Homes Discount.

EDF Energy said its latest move would see it support for its most vulnerable customers increase by a third.

Many vulnerable customers are not currently comparing the deals in the gas and electricity market and are paying more than they have to.

"Our step means that even if they do not actively switch, they will get our best prices," said Vincent de Rivaz, chief executive of EDF Energy.

The company will also launch a new product 'Blue +Price Promise' on April 2.

This comes with a pledge to let customers know if a rival supplier brings out a product which is £1 a week or more cheaper at typical use, with no termination fees to pay if they choose to leave.

" I am determined to make EDF Energy a better kind of energy company," said Mr de Rivaz.

"Our commitments build on our track record and set out what we will do to earn the trust of our customers."

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