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Energy customers think firms ‘don’t care’

Energy customers think firms ‘don’t care’

Category: Gas and electricity

Updated: 05/01/2012
First Published: 05/01/2012

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

The vast majority of people think that their energy company 'doesn't care' about them.

Almost nine out of 10 (88%) Britons think their provider does not care about their needs or worries, research by Energyhelpline.com has revealed.

The feeling is most acute in East Anglia and Wales , where just one in 20 (5%) people think that their energy firm cares about them.

In terms of age, over 45s felt the least cared for by their energy supplier with 90% of them saying that they felt their energy supplier did not care about them.

"The vast majority of Britons believe that their energy company does not care about them," said Mark Todd, director of the website.

"There is a widespread public perception that the privatised energy market is not working for consumers and that suppliers sadly seem to prioritise profits over customers.

"Yes, there have been moves to reduce the number of confusing tariffs and complex terminology used in bills but there is still a long way to go before energy providers can restore their battered reputations in the minds of the British consumer."

In addition to a perception that their energy supplier doesn't care about them, millions of customers are worried about their ever-increasing bills.

Indeed, six out of ten energy customers said they are concerned about their winter fuel bill.

Those in the South East of England were the most worried about their winter fuel bills (66%) followed by those in the North West of England (64%).

"People in the South East of England are the most worried about paying their winter fuel bills, and this may be because they have so many other expenses that are high such as housing and train fares," added Mr Todd.

More than six in ten (64%) of over 55s are most concerned about paying their winter bill, as are 63% of 18-24 year olds.

"This shows the real crisis of affordability in today's energy market particularly for younger and older age groups," Mr Todd stated.

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