Give high energy bills the cold shoulder… - Gas and electricity - News - Moneyfacts


Give high energy bills the cold shoulder…

Give high energy bills the cold shoulder…

Category: Gas and electricity

Updated: 14/12/2012
First Published: 07/01/2011

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Households facing higher energy bills in the New Year have been told they could benefit from free advice offered by the Energy Best Deal campaign.

With one severe cold snap behind us, but another thought to be on the way, the campaign, run by national charity Citizens Advice with support from energy regulator Ofgem and some leading utility companies, offers a package of energy related advice for consumers who really need it.

Last year, over 44,000 customers are thought to have benefitted from the scheme.

Staff from agencies that give face-to-face advice to the public have been trained to deliver advice that will help people make their homes energy efficient, ensure they are claiming the right benefits and are on the best energy tariff for them.

At least 280 further sessions will be delivered across England and Wales in the first few months of 2011.

Presentations are aimed at consumers and frontline advisers who are likely to be in contact with those most at risk of falling into fuel poverty, such as pensioners and those on low incomes.

"At a time when temperatures are regularly freezing, it is more important than ever to reach the more vulnerable consumers," said John Rhodes, head of financial capability at Citizens Advice.

"It is vital that they know how to get the best deal on their energy, where they can get help to keep their homes warm and how to keep their bills as low as possible."

Sarah Harrison, Ofgem's senior partner for sustainable development, said the scheme delivers vital practical advice on the wide range of help available to householders struggling to manage their energy bills.

"It is important that consumers will continue to receive this information face-to-face from a trusted source this winter," she added.

More than a third of those who received Energy Best Deal information last year went on to look into getting a better deal on their energy.

Most of the major energy providers caused a storm at the end of 2010 by announcing rises in the price of their gas and electricity just as the cold weather hit.

If you think you're paying too much for your energy bills, why not see if you can switch to a cheaper energy provider using our handy gas & electricity comparison.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

Are you worried about paying for winter heating?

Autumn is here, temperatures are dropping, and the nation is battling with one key question – when should I put the heating on? For some it’ll be an easy answer, but others may have more to consider, with many wondering how they’ll pay their bill.

Energy switching up by 30%

Not happy with your current energy supplier? You’re not alone. Not only have recent figures highlighted a worrying level of complaints, but many customers could simply feel that they’re paying too much, and happily, they’re doing something about it!

Gap widens for energy complaints handling

The customer service a utility provider offers is important. Unfortunately, the latest report from Citizens Advice shows that complaints are still a big issue, with the worst performing energy supplier now 80 times worse than the best.