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Npower gas customers urged to claim refunds

Npower gas customers urged to claim refunds

Category: Gas and electricity

Updated: 14/12/2012
First Published: 26/01/2011

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Customers of the energy supplier npower are being urged to make sure they take advantage of refunds offered by the energy firm for gas overpayments in 2007.

In October last year, the company said that it would be offering refunds totalling £70 million to 1.9 million customers.

Since then, more than £51 million has been paid out to 1.2 million customers, but there is still £20 million to be shared between 700,000 customers.

Existing customers have been sent letters that can be cashed in at the Post Office, while former customers or anybody who thinks they may be entitled to a refund have been urged to contact npower.

Sums of up to £100 are on offer, with an average payout of £35 plus VAT.

Consumer Focus said 'the payment could make a big difference to cash-strapped consumers'.

"It is great news that over fifty million pounds has now been put back into the pockets of over a million people by npower," Christine Farnish, chair of Consumer Focus, said.

"We want to encourage all those consumers still entitled to a refund to get the cash that's rightfully theirs.

"We urge anyone with a payment letter at home from npower to take it to their local Post Office now and get their refund. Anyone else who thinks they may be due a refund should call the npower helpline on 0800 975 7938 to see if they are eligible.

"We are working closely with Consumer Focus to maximise the number of eligible customers and former customers who claim their payment."

Volker Beckers, chief executive officer of npower, said the company is working to make sure that the maximum number of people receive money back for their gas bills

"We are still seeing redemptions running at more than £1 million per week and we hope that those who have unredeemed letters will redeem them soon," he added.

The gas refund offer will run until at least October this year.

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