SSE hit with £10.5 million fine - Gas and electricity - News - Moneyfacts


SSE hit with £10.5 million fine

SSE hit with £10.5 million fine

Category: Gas and electricity

Updated: 03/04/2013
First Published: 03/04/2013

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

The energy provider SSE has been fined £10.5 million for 'prolonged and extensive' mis-selling of products to customers, the largest fine ever handed to a supplier by the energy watchdog Ofgem.

The regulator uncovered a series of failings during an investigation into SSE's sales activities and conduct, including customers being provided with incorrect information relating to charges and misleading details on how the supplier's costs compared with rival companies.

It is thought the mis-selling occurred via door-step, telephone and in-store sales scenarios, and continued after the provider pulled all its door-step sales in July 2011.

Sarah Harrison, senior partner at Ofgem, said: "In order to restore trust in the energy market suppliers must comply with their obligations and play it straight with consumers.

"Ofgem's findings show SSE failed its customers, missold to them and undermined trust in the energy supply industry.

"These failings did not just take place on the doorstep but also in the management of SSE. Ofgem's fine reflects an absence of effective management control over energy selling."

Customers who believe they may have been affected by the mis-selling have been encouraged to contact Ofgem on 0845 0707 388.

What next?

Does your energy package match up to the best market deal? Check out our utilities page and compare your Gas & Electricity suppliers

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

Related Articles

British Gas freezes standard energy tariffs

British Gas has announced that it’s freezing its standard gas and electricity tariffs for the winter, ensuring that customers needn’t worry about price rises in the chilly months ahead. But is that enough to ensure households aren’t paying too much?

Living in a new home could cut fuel bills by half

Older homes will always be slightly more expensive to heat, with less insulation and sneaky draughts making these character-filled homes harder to heat efficiently. But did you know just how much more this could cost you? It could be double…

Standard energy tariffs are “fundamentally unfair”

We all know how expensive energy bills can be, particularly at this time of year when we’re all turning the thermostat up a notch. But what if you’re paying even more than you should be? If you’re on a standard tariff, that’s a very real possibility.