Gas and electricity Updated:
The energy provider SSE has been fined £10.5 million for 'prolonged and extensive' mis-selling of products to customers, the largest fine ever handed to a supplier by the energy watchdog Ofgem.
The regulator uncovered a series of failings during an investigation into SSE's sales activities and conduct, including customers being provided with incorrect information relating to charges and misleading details on how the supplier's costs compared with rival companies.
It is thought the mis-selling occurred via door-step, telephone and in-store sales scenarios, and continued after the provider pulled all its door-step sales in July 2011.
Sarah Harrison, senior partner at Ofgem, said: "In order to restore trust in the energy market suppliers must comply with their obligations and play it straight with consumers.
"Ofgem's findings show SSE failed its customers, missold to them and undermined trust in the energy supply industry.
"These failings did not just take place on the doorstep but also in the management of SSE. Ofgem's fine reflects an absence of effective management control over energy selling."
Customers who believe they may have been affected by the mis-selling have been encouraged to contact Ofgem on 0845 0707 388.
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