Is it time to service your home insurance? - Home insurance - News - Moneyfacts


Is it time to service your home insurance?

Is it time to service your home insurance?

Category: Home insurance

Updated: 27/11/2012
First Published: 30/07/2010

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

More than 12 million people will switch their home insurance provider or change gas and electricity supplier over the coming year, as homeowners increasingly seek out a better standard of service.

A quarter of UK consumers intend to change energy supplier or switch home insurance provider, according to a survey conducted by Home 3 Assistance.

Although saving money remained the most common reason why people might switch providers, the research found that quality service was fast becoming just as important as cost.

One in five consumers questioned claimed that quality service was now more important to them than cost when choosing a home insurance policy or gas and electricity provider.

More than four in ten customers said they would switch providers immediately if they experienced bad service.

The growing importance of service to homeowners was reaffirmed with the news that more than a third of people seek out extras like free home emergency when choosing a home insurance policy.

"Our research reveals a clear shift in consumer behaviour as customers seek out better service as well as value for money when choosing a service provider," said Steve Narey, product and marketing director at Home 3.

The average UK household spent £212 on home insurance and £487 on utility bills in the last year.

Why not see if you can find a cheaper deal with a provider who could offer you a better service.

Click here to compare home insurance providers and click here to compare gas and electricity providers.

Compare home insurance providers Compare utilities providers

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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