Life insurance Updated:
AEGON Scottish Equitable has revealed it declined just 9 per cent of critical illness claims last year, half the number it turned down in 2007. Of those claims that were refused, 41 per cent were as a result of non-disclosure, where the customer had failed to reveal important information at the policy's outset, while the remaining 59 per cent were due to the definition of the critical illness not being met. Helen Morris, technical claims manager, said the insurer had changed its approach to claims handling after new ABI guidance on the treatment of non-disclosure was issued in January 2008 and had also been working closely with IFAs to improve their understanding of the area.
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