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Mobile Phones News Stories

EE customer? You could have been overcharged

Updated: 18th January 2017 - First Published: 18th January 2017 EE has been fined £2.7m by Ofcom, the UK’s telecoms regulator, for overcharging tens of thousands of its customers – and you may be one of them without even realising. Read More...

Plans to improve mobile switching are unveiled

Updated: 28th July 2015 - First Published: 28th July 2015 Do you wish it was easier to switch mobile phone provider? It can be difficult to know where to start, particularly as there are different processes depending on whether you keep your existing phone number or not, but happily, that could change. Read More...

Failings revealed in mobile phone insurance sector

Updated: 21st July 2017 - First Published: 27th June 2013 An investigation by the Financial Conduct Authority (FCA) has uncovered a series of issues in the way claims are handled by mobile phone insurance companies. Read More...

Ofcom to tackle ‘shock’ phone bills

Updated: 09th June 2017 - First Published: 01st March 2012 Consumers could be given greater protection from ‘shock’ mobile phone bills after an action plan was set out by communications regulator Ofcom. Read More...

Plans to drive down EU roaming costs

Updated: 06th July 2011 - First Published: 06th July 2011 The costs of ‘mobile roaming’ in the EU could well be cut as part of an effort to drive down costs for using mobile phones on the continent. Read More...

Cheaper EU phone charges introduced

Updated: 04th July 2011 - First Published: 04th July 2011 People jetting off on their holidays will be able to use their phones without the prospect of a bill running into the hundreds on their return home. Read More...

Are you sitting on a mobile fortune?

Updated: 02nd June 2011 - First Published: 02nd June 2011 Millions of Britons could find themselves hundreds of pounds better off by cashing in on their old mobile phones. Read More...

Lower mobile rates to benefit consumers

Updated: 15th March 2011 - First Published: 15th March 2011 Calling mobile phones should soon become a less expensive affair, after the telecoms regulator cut fees that operators can charge. Read More...

Phone customers urged to reclaim money

Updated: 19th June 2017 - First Published: 22nd October 2010 Consumers have been urged to check whether they are owed money when they switch their communications services to a new provider. Read More...

New EU roaming charges introduced

Updated: 29th August 2017 - First Published: 01st July 2010 New rules have been introduced to help holiday makers in the European Union (EU) avoid huge mobile phone bills. Read More...


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