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Consumer Moneyfacts award winners announced

Consumer Moneyfacts award winners announced

Category: Money

Updated: 27/01/2016
First Published: 22/01/2016

MONEYFACTS ARCHIVE
This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

The winners of the 2016 Consumer Moneyfacts Awards were announced last night at an exclusive ceremony held at the Jumeirah Carlton Hotel in London. Hosted by former rugby player Kyran Bracken, the awards showcase the best of the consumer finance industry, highlighting the providers who excel in customer service and offer products that can't be beaten.

Professionals from across the personal finance industry gathered at the event, all eager to hear the results and find out who would be crowned best in class in their respective sectors. We believe that the best product isn't always the cheapest and that benefits can sometimes be overlooked, which is why the results are based on a combination of honest customer feedback from our annual survey together with in-depth analysis by our dedicated research team.

Crucially, this means that the winners can boast that their products meet consumers' approval, making this the highlight of the personal finance calendar.

Marcus Rudd, managing director of Moneyfacts, commented: "We are delighted with the response from the survey which saw over 80,000 individuals wanting to have their say, making this the largest survey of its kind in the UK. Combining honest customer feedback with products we deem to be the best, the Consumer Moneyfacts Awards recognise the providers that are truly the best in class."

The winners revealed

Our judging process ensures that the awards highlight products that are able to combine technical appeal with customer feedback, a rare feat in today's market, so the winners can be justly proud of their achievement. The question is, just who emerged victorious?

As ever there were delighted winners, disappointed losers and a few unexpected results along the way, and while there were plenty of well-known names doing the rounds, there were also several lesser-known providers that were able to beat their high street rivals and come out on top. Halifax was one of the biggest winners of the night, taking home three awards and coming commended in one other category, while Nationwide Building Society won two categories and came highly commended in two others.

Meanwhile, Charter Savings Bank, a name without such a pedigree, was crowned Online Savings Provider of the Year, while Kent Reliance was named ISA Provider of the Year and Green Star Energy took home the Energy Provider of the Year award, which just shows that it isn't always the big names you need to pay attention to.

The full list of winners, which cover categories as diverse as Car Insurance Provider of the Year to Best Customer Service, can be seen below, but it isn't only the providers we want to talk about…

Pet Insurance Provider of the Year

Winner: Animal Friends
Highly Commended: Paws & Claws
Commended: John Lewis
Car Insurance Provider of the Year

Winner: LV=
Highly Commended: Sainsbury's Bank
Commended: Hastings Direct
Health Insurance Provider of the Year

Winner: AXA PPP healthcare
Highly Commended: VitalityHealth
Commended: Aviva
Life Insurance Provider of the Year (Direct)

Winner: Legal & General
Highly Commended: Aviva
Commended: LV=
Travel Insurance Provider of the Year

Winner: Holidaysafe
Highly Commended: LV=
Commended: InsureandGo
Travel Money Provider of the Year

Winner: Moneycorp
Highly Commended: Debenhams
Commended: ICE
International Money Transfer Provider of the Year

Winner: TorFX
Highly Commended: HiFX
Commended: FairFX
Cashback Site of the Year

Winner: Topcashback
Highly Commended: Quidco
Commended: I Love Cashback
Home Insurance Provider of the Year

Winner: AXA
Highly Commended: AA
Commended: John Lewis
Energy Provider of the Year

Winner: Green Star Energy
Highly Commended: Ovo
Commended: EDF Energy
First-Time Mortgage Buyers' Choice

Winner: Yorkshire Building Society Group
Highly Commended: Nationwide Building Society
Commended: Santander
High Street Mortgage Provider of the Year

Winner: Nationwide Building Society
Highly Commended: Halifax
Commended: Santander
Remortgage Buyers' Choice

Winner: Halifax
Highly Commended: Nationwide Building Society
Commended: Yorkshire Building Society Group
Personal Loan Provider of the Year

Winner: Zopa
Highly Commended: Sainsbury's Bank
Commended: Hitachi Personal Finance
Peer-to-peer Provider of the Year

Winner: Ratesetter
Highly Commended: Zopa
Commended: Wellesley & Co.
Credit Card Provider of the Year

Winner: MBNA
Highly Commended: Tesco Bank
Commended: Barclaycard
Credit Builder Card Provider of the Year

Winner: Vanquis Bank
Highly Commended: aqua
Commended: Barclaycard
Current Account Provider of the Year

Winner: Halifax
Highly Commended: Clydesdale Bank/Yorkshire Bank
Commended: first direct
Current Account Switching Provider of the Year

Winner: Halifax
Highly Commended: first direct
Commended: Clydesdale Bank/Yorkshire Bank
Student Account Provider of the Year

Winner: HSBC
Highly Commended: NatWest/Royal Bank of Scotland
Commended: Halifax
High Street Savings Provider of the Year

Winner: Nationwide Building Society
Highly Commended: Virgin Money
Commended: Yorkshire Building Society Group
Online Savings Provider of the Year

Winner: Charter Savings Bank
Highly Commended: Paragon Bank
Commended: RCI Bank UK
ISA Provider of the Year

Winner: Kent Reliance
Highly Commended: Virgin Money
Commended: Aldermore
Online Banking Provider of the Year

Winner: first direct
Highly Commended: Lloyds Bank
Commended: HSBC
Best Claims Service

Winner: Animal Friends
Highly Commended: Petplan
Commended: AXA PPP healthcare
Best Customer Service

Winner: TorFX
Highly Commended: MBNA
Commended: Zopa

Consumer winners unite!

Given that these awards are all about the consumer, Moneyfacts likes to give a little something back, which is why everyone who takes part in the annual survey is entered into a prize draw to win £1,000 – and every year, three lucky individuals are drawn from the hat to win that fantastic prize!

We've already contacted this year's winners and the cheques have been put in the post, so we thought we'd have a chat with them to gauge their reaction and see what they're going to spend the money on.

Understandably, it came as a bit of a shock, and some winners didn't even believe it was true! Lisa Smith, from Romford, said that when she received the call from our events organiser Anne, her initial reaction was one of disbelief: "I thought it was one of those cold callers so I tried to fob them off with a 'No thank you, not interested' response, until Anne stopped me and said: 'You might want to hear what I have to say'...!

"She then told me I had won the £1,000, and I couldn't believe it! I've never won anything like that in my life. This will really help out with our house as we are having some work done, so I think it will go towards a new bathroom. A great start to 2016!"

London-based John Parks was just as delighted, particularly as he'd entered several similar competitions over the years but had never been successful. Until now! It couldn't have come at a better time, either: as well as settling a pricey dental bill, John says that he'll be sending cheques to 10 charities he supports, and he's also heading to Cape Town soon to visit family and friends, so "the balance will be used to pay for gifts for the people I will be visiting". Plenty of excellent causes!

For Rowena Harrison, of Bedfordshire, it came as a very pleasant surprise, as she'd forgotten all about completing the survey! "I received the call as I was lighting the coal fire to brighten up a cold, dark day. I have to say that I was astonished and delighted to hear that I had won a prize. I couldn't quite believe it!

"I have decided that I will use the money to take a holiday to one of a number of destinations that I have dreamt of for a long time. It will make a holiday to Russia or South America a possibility."

It sounds like they've got some fantastic plans for the money, and here at Moneyfacts we hope they enjoy their winnings. All that's left to say is congratulations to all our winners, providers and consumers alike, and we'll see you next year!

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.

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