The make-up of consumer protection in the UK is to change, with Citizens Advice at the frontline of the new service, it has been confirmed.
Citizens Advice will take over from the Office of Fair Trading and Consumer Focus as the organisation that consumers contact with their initial grievances.
Citizens Advice will represent consumers in unregulated industries, with a Regulated Industries Unit to fight the corner of consumers in the energy and postal industries.
The new set-up means that Consumer Focus is to be abolished.
As part of a reform of consumer protection, a new National Trading Standards Board will be responsible for tackling issues such as internet scams and illegal money lending.
Gillian Guy, Chief Executive at national charity Citizens Advice, said the news was good for consumers.
"With consumer advice, advocacy and education all under one Citizens Advice service roof, consumers will get a service they know and trust," she added.
Consumer Affairs Minister, Norman Lamb, said: "For too long people have been faced with an array of different bodies for advice and support, but its not always clear who to turn to first.
"There will also be clearer responsibilities and better coordination between enforcers and consumer bodies. A new National Trading Standards Board is exactly what we need to combat priority areas such as loan sharks and internet scams."
Rogue trading and other scams are estimated to leave Britons more than £6 billion out of pocket each year.
However, the new set up has been blasted as 'ill conceived and under resourced' by consumer group Which?
Find the best financial information for you -Compare Financial Solutions
Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.
Moneyfacts.co.uk will, like most other websites, place cookies onto your computer’s
hard drive. This includes tracking cookies.