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Under 40s most prepared to seek debt help online

Under 40s most prepared to seek debt help online

Category: Money

Updated: 09/04/2010
First Published: 09/04/2010

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
Consumers aged under 40 are most likely to seek help with their debt problems online, new research has found.

Of the 150,000 people who used the Consumer Credit Counselling Services' (CCCS) online facility last year, two thirds were younger than 40, the same proportion as recorded in 2008.

The figures also revealed that more women than men are prepared to use online tools to help with their debt problems, with 53 per cent of users being female in 2008 and 2009.

Online debt counselling was also most popular with those with small annual incomes.

Four in ten users of the CCCS' online services earned between £10,000 and £19,999. By contrast, the income group with the fewest users was those earning £30,000 or more, with less than one in five (16.5 per cent) debt counselling requests.

There was also a marked variation in users per region. The highest proportion of users came from the South East, at 14.8 per cent, while the North West and Yorkshire accounted for 13.7 per cent and 10.4 per cent of all users respectively.

The region with the smallest number of users was Northern Ireland, at just 1.7 per cent.

"The higher rates of online debt counselling users in any particular category is likely to be a combination of need for help with their debts and general internet usage," commented Paula Searle, head of e-services at CCCS.

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