We place paramount importance on customer service and aim to meet your expectations on every occasion. This involves us understanding and respecting your privacy online and ensuring any personal information we hold about you is accurate.
We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.
We also have responsibilities under the EU Privacy and Communications Directive to ensure you understand how our website works regarding cookies, online privacy and your browsing experience.
The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.
If we are requested to provide any information to assist with law enforcement enquiries, we will do so.
Please Note: We will not sell on your e-mail address to any third parties or marketing email databases.
Moneyfacts.co.uk has a number of partnerships in place which aim to offer users the broadest service possible. Details of our partnerships can be found on the ‘About Us’ page of the website. If you provide personal information to a partnership (third party) to use their services, e.g. via a lead form or downloading a financial guide they may pass us your information. If you have opted-in to receiving emails from Moneyfacts.co.uk Limited via a third party, they will pass us your name, email address and management information. We will ensure that your personal information is captured and passed securely at all times.
We do not hold sensitive information, but just enough to know who you are and the products you are interested in. We will only use this for the purpose specified when you gave us your information, and it will not be passed to any third party, other than to fulfil your request, e.g. for a call back from an adviser.
Cookies are small text files that are placed on your computer (or other device you use to access the internet) by the websites that you visit, or companies that advertise on them. We use the term ‘cookie’ to refer to cookies and other types of file (including pixel tags), all of which are slightly different, but do a similar function.
There are many different types of cookies, which differ in terms of how intrusive they are to your browsing experience. You can learn about cookies and how to control them at aboutcookies.org. The main types are:
Third parties who advertise on Moneyfacts.co.uk may deploy advertising and targeting cookies to your device. These are mainly by digital marketing companies that track your movements around the web to maximise the efficiency of marketing campaigns. Moneyfacts has no control over these cookies it is up to the customer to decide whether they use the service or not.
Here is an example of name of Cookies that are used by digital marketing agencies:
If you do not wish to receive cookies then you can disable these within your browser (this will not normally apply to pixel tags and the other file types). The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies (including those from specific websites), how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. However, this may mean that not all of the functions of the website will be available to you.
Under the Data Protection Act you have the right to access any information we hold about you on our records. The Act allows us to charge a fee of £10 to receive this information. However, if you feel any details are inaccurate or incorrect, please let us know and we will correct it. Last updated: February 2014