We place paramount importance on customer service and aim to meet your expectations on every occasion. This involves us understanding and respecting your privacy online and ensuring any personal information we hold about you is accurate.
We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.
We also have responsibilities under the Privacy and Electronic Communications Regulations to ensure you understand how our website works regarding cookies, online privacy and your browsing experience.
The Data Protection Act
The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.
If we are requested to provide any information to assist with law enforcement enquiries, we will do so.
The information we hold:
The information we hold about individuals is limited to name, gender, email address and your preferences for our regular emails.
Moneyfacts.co.uk has a number of partnerships in place which aim to offer users the broadest service possible. We aim to be as clear as possible about all these relationships so you know who you are dealing with. In some cases you will provide your information direct to the third party to fulfil your request. If you provide personal information to a third party to use their services, e.g. via an online form, they may pass us your information, including the details of any transaction you make. This allows us to track any introduction fees. If you have opted-in to receiving emails from Moneyfacts.co.uk via a third party, they will pass us your name and email address. We will ensure that your personal information is captured and passed securely at all times.
We do not hold sensitive information, but just enough to know who you are and the products you are interested in. We will only use this for the purpose specified when you gave us your information, and it will not be passed to any third party, other than to fulfil your request, e.g. for a call back from an adviser.
If you place a comment on our Community Forum we will display your user name against your comment. You can choose a user name that does not reveal your identity.
Cookies are small text files that are placed on your computer (or other device you use to access the internet) by the websites that you visit, or companies that advertise on them. We use the term ‘cookie’ to refer to cookies and other types of file (including pixel tags), all of which are slightly different, but do a similar function.
There are many different types of cookies, which differ in terms of how intrusive they are to your browsing experience. You can learn about cookies and how to control them at www.aboutcookies.org. The main types are:
Moneyfacts respects the privacy of customers using its site. The Moneyfacts site (‘the site’) is designed to provide information and allow you to apply for different products and services. We monitor usage of the site by tracking your IP Address and automatically recording your activity around the site on the Web Server. Moneyfacts may share aggregated activity information with advertisers, third party firms we deal with, sponsors and other third parties (For example: we may disclose how frequently the average user visits the site). However, (unless otherwise required by law) we will not identify or disclose personal information about you.
Third parties who advertise on Moneyfacts.co.uk may deploy advertising and targeting cookies to your device. These are mainly by digital marketing companies that track your movements around the web to maximise the efficiency of marketing campaigns. We have no control over these cookies. Examples of these cookies include:
If you do not wish to receive cookies then you can disable these within your browser (this will not normally apply to pixel tags and the other file types). The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies (including those from specific websites), how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. However, this may mean that not all of the functions of the site will be available to you.
Under the Data Protection Act you have the right to access any information we hold about you on our records. The Act allows us to charge a fee of £10 to receive this information. If any details are inaccurate or incorrect, please let us know and we will correct it.
If you e-mail us, or give us your e-mail address, we will keep a record of it. Where you have agreed that we may, we will use your email address to send you our regular newsletter and specially selected third party offers. If you wish to unsubscribe from Savers Friend, or any of our other email communications, you can use the link at the bottom of each e-mail. We will not give your e-mail address to any third parties.
We or our chosen third parties may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. We may also have access to non-personalised information about telephone calls made to our chosen third parties to monitor performance. This includes time to answer, call duration and the town you are calling from, but not your telephone number.
Last updated: July 2016
Moneyfacts.co.uk will, like most other websites, place cookies onto your computer’s
hard drive. This includes tracking cookies.