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Tenant rights: don’t be the victim of a landlord

Tenant rights: don’t be the victim of a landlord

Category: Mortgages
Date: 7/7/2011

Tenants – make sure you know your rights and responsibilities!

With more than 3 million people now living in rented accommodation (that's 40% more than 5 years ago), it's more important than ever to be up on what is and what isn't acceptable from your landlord.

The first thing to say is that the vast majority of landlords are fine and will be very good if you have a problem. However, as with all groups there are some bad eggs…

Shelter's tenant survey

In conjunction with a Channel 4 Dispatches documentary, the charity Shelter has recently released figures revealing widespread problems in the rental sector.

  • 16% of tenants have had a problem with their landlord in the past 10 years
  • Of those who had a problem, 41% attempted to raise the issue with their landlord, but to no avail
  • Worryingly, 7% did nothing because they were concerned about the consequences

It's worth noting that while this survey reveals that a disturbing minority of landlords are abusing tenant rights, the overwhelming majority are not.

Perhaps just as worrying as unscrupulous landlords, is the lack of knowledge by tenants of their rights.

Choose your landlord carefully

Make sure you pick your rental property on more than just rent, or how it looks. You should have an Assured Shorthold Tenancy agreement to sign – don't just sign it, read it!

If your landlord employs a letting agent – make sure they are registered with the Association of Residential Letting Agents (ARLA).

Your rights as a tenant

Rogue landlords and letting agents may not be very forthcoming about your rights, so make it your business to know them…

  • Your landlord can't visit the property whenever they like…

They must have a valid reason, such as doing some maintenance or an inspection. If your landlord needs to visit they should arrange a suitable time with you before coming round.

  • Raising the rent…

Your landlord is allowed to raise the rent; however, only at certain times and dependent on the type of tenancy agreement (on renewal of a 6 month fixed term Assured Shorthold Tenancy for instance).

  • The property must be well maintained…

Landlords must make sure that their rented property is a healthy and safe environment for people to live in. This includes:

    • Sufficient heating, ventilation and lighting
    • In good repair
    • Well secured
    • Working, safe and sanitary gas, water and electricity (including annual gas boiler checks)
    • Any furniture or electrical appliances provided must be checked and certified safe

  • Your landlord should place your deposit in an approved tenancy deposit protection scheme...

This protects you if there is some dispute and your landlord doesn't want to give back all your deposit.

  • If your landlord wants to evict you…

They must follow the terms of the tenancy agreement. In some circumstances, such as where there is a dispute, the landlord may need to get a court order. Your landlord cannot force you to leave (such as entering the property while you are out and packing up your things) as this could constitute an illegal eviction. By the same token the landlord is not allowed to harass you to leave – again, this would break the law.

Your responsibilities as a tenant

As much as we hear about nightmare landlords, there are also tenants from hell. So bear in mind your responsibilities when renting:

  • Look after the property

Most maintenance and repair is down to the landlord; however some responsibilities are yours. You need to look after the property and not damage it. You need to make sure rubbish is properly disposed of and do some maintenance – changing light bulbs, batteries in smoke detectors, etc.

  • Damages

Damages you cause may have to be paid for – whether by you during the tenancy, or at the end, as a deduction from your deposit. However, you are not responsible for fair wear and tear such as wear on a heavy traffic area of a carpet.

  • Keep to the terms of your tenancy agreement:
    • Pay rent on time.
    • Don't keep pets in the property if they're not allowed.
    • Don't sub-let a room to someone else without getting permission from your landlord.

Not seeing eye-to-eye? Speak to your local Tenancy Relations Officer

If your landlord is refusing to talk to you, or is denying a problem is their responsibility you can contact your local council for help. Most have a Tenancy Relations Officer who is a specialist council worker who can mediate in disputes between landlords and tenants.

Need help? These websites can help…

DirectGov provides a useful source of information on how landlords should operate, and what you can expect.
Shelter has a wealth of advice for different situations as well as a free help line: 0808 800 4444.
ARLA (Association of Residential Letting Agents). If you have had no joy with a complaint against an ARLA member, or you want to check that the letting agent you use is ARLA registered.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at anytime.

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