Every year, the Moneyfacts Consumer Awards asks members of the public to vote for the brands that have given them the best customer experience. Moneyfacts is delighted to announce CoverForYou won the Best Claims Service Award 2020.
“Many congratulations to CoverForYou winning the Best Claims Service trophy for the first time this year. CoverForYou landed the top spot by achieving the best consumer scores out of all the nominees for this year’s award demonstrating, that they are a market-leading brand when it comes to an innovative and easy claims service".
Michelle Monck, Head of Digital, Moneyfacts.co.uk
“Everyone at CoverForYou has been working tirelessly over the years to ensure the customer experience is like no other. We’ve taken the unusual step of automating some processes in order to make a claim easy, even taking customers through a step by step guide of how to do so.
It’s a huge honour to win this award, it proves that thinking outside the box, listening and catering to our customers’ needs really does pay off and is recognised across the industry.
We won’t take our foot off the gas, we’ll only use this award as the foundation to build a stronger, more robust process that’ll hopefully have us winning this award again in 2021.
A massive thank you to everyone at CoverForYou and our claims handler. Teamwork makes the dream work.”
“Here at CoverForYou, we offer a range of travel insurance products and add-ons, enabling customers to tailor their travel insurance policies to match their requirements. We have a dedicated Customer Service team on hand to help policyholders modify their travel insurance even after purchase. If they’d rather do this themselves, we also have an advanced online Customer Zone that allows them to do so.
Our policyholders also have access to the CoverForYou Club, which is an exclusive free loyalty club where policyholders can enjoy up to 20% off future travel insurance and car hire excess products. It also gives them access to exclusive discounts on a range of services and products courtesy of our partners, meaning our customers are always rewarded for their loyalty. The icing on the cake comes in the form of our free to enter Member Draws where prizes such as luxury holidays, VIP tickets and overnight breaks are all up for grabs.
CoverForYou policyholders also have access to the Travel Mate app, an award-winning travel app, allowing them to make a claim, find their nearest hospital and access emergency travel information while abroad, alongside several other great features.
We’re proud to offer market-leading customer care, providing support above and beyond the expectations of our policyholders, we didn’t win Best Claims Service 2020 for no reason! Our customer-centric approach as a business allows us to ensure our policyholders are treated fairly and honestly, whether they are making amendments to their policy or being assisted with their claim. This approach has allowed us to adapt with new technologies and changing customer expectations to ensure our policyholders receive an outstanding customer journey, as well as leading to high levels of customer satisfaction.”
We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.
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