The Insurance Emporium Highly Commended 2020 |

Highly Commended in the Best Claims Service of the Year Award 2020

Our awards are voted for by consumers

Every year the Moneyfacts Consumer Awards asks members of the public to vote for the brands that have given them the best customer experience. Moneyfacts is delighted to announce that The Insurance Emporium were Highly Commended in the Best Claims Service of the Year Award 2020.


Congratulations to Highly Commended The Insurance Emporium

  • Helping customers live without financial worry
  • Ability to Pick ‘n’ Mix insurance products with optional benefits
  • Easy and stress-free claims process
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Find out more about The Insurance Emporium and how it can help you with tweakable insurance products to protect what you really hold dear.

The Insurance Emporium would like to thank…

“At The Insurance Emporium, we’re thrilled to have been Highly Commended in the Best Claims Service category at the Moneyfacts Consumer Awards 2020! A huge thank you to all our customers who voted in the awards. Without them, we wouldn’t be here today!

We’d also like to thank our claims team for the hard work they put in on a daily basis. Our team understands how stressful making a claim can be, which is why we work so hard to try and make the claims process as smooth as possible. A massive thanks to all of our staff who work hard to respond to claims so quickly and efficiently!”

The Insurance Emporium products


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More about The Insurance Emporium

“The Insurance Emporium opened in 2017 with the help of our good friends Mr Benn, his dog Eddie, and the Shopkeeper! Just like he always has, Mr Benn visits the fancy-dress shop, tries on a costume and is transported to another magical adventure. The difference? This time, he’s got insurance!

At The Insurance Emporium, we’re here to protect the things in life that are special to our customers. We’re full of people just like you. We’re caravanners, golfers, photographers… We love pets, horses and more! Our insurance products reflect our passions, covering everything from caravans to cats, dogs to drum kits, and horses to holes-in-one!

Rather than seeing insurance as a burden, we think of it as a natural part of ownership. At the Emporium, we see insurance as a bonus, which lets our customers enjoy all of life’s adventures without financial worry, should the unexpected happen.

Our Pick ‘n’ Mix and Tweakable insurance products start with a set of Standard Benefits. Our customers can then choose from a range of Optional Benefits to create a policy as unique as they are! These Optional Benefits allow our customers to choose what they’re insured for, ensuring that they’re not paying for insurance that they don’t need. This commitment to our customers starts at the products we offer and continues right through to our claims service.

At The Insurance Emporium, we understand that making a claim on your insurance policy can be stressful. That’s why we’ve made our claims process as easy and stress-free as possible! We aim to assess all claims in a prompt and timely manner, so our customers can get back to their adventures worry free.

Since 2017, our dedication to providing the best service possible to our customers has really paid off, with a range of awards and fantastic customer reviews. Most recently, we came highly commended in the award for Best Claims Service at the Moneyfacts Consumer Awards 2020!

The Insurance Emporium’s Chief Executive Officer, Francis Martin, was delighted with the results:

‘We are thrilled to announce we are Moneyfacts Consumer Awards 2020’s Pet Insurance Provider of the Year!  We also came Highly Commended in the Best Claims Service category.  Excellence drives every aspect of our business and we work hard to deliver it.’”

Go to The Insurance Emporium

Find out who else was a winner

We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.

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