"Many congratulations to Everyday loans who topped their Highly commended award in 2019 to take away the winner's trophy in 2020. We short-listed Everyday Loans because of their excellent range of loan products which allow customers to borrow anything from between £1,000 to £15,000."
Michelle Monck, Head of Digital, Moneyfacts.co.uk
Customer service is at the very heart of what we do. So, it goes without saying that we’re delighted that it’s been recognised by both industry experts and so many of our borrowers. To receive such a respected award - when we were up against so many other big brands in our category - is very satisfying indeed. We’d like to thank all of our colleagues within our nationwide network of 73 branches for their hard work and ongoing commitment to customer service and satisfaction.
Everyday Loans is the UK’s largest non-standard branch-based lender of unsecured loans. Established in 2006, its geographical reach spans nationwide from Scotland to the South Coast - supporting over 77,000 customers, in 73 branches, with their borrowing needs. And these numbers are growing.
Everyday Loans makes credit available for those who would otherwise not be able to access it. There are around 10 to 14 million Brits - that’s around a quarter of the total UK adult population - who don’t qualify for personal loans through mainstream lenders.
For those who have very little credit or who are unable to qualify for an unsecured personal loan in their own name, Everyday Loans Group offers a product through its growing Guarantor Loan Division which lends to customers under the TrustTwo and George Banco brands.
Customers usually borrow from Everyday Loans as they don’t qualify for credit from traditional lenders. This is usually due to relatively minor credit history blemishes, of which it is never judgemental. Everyday Loans recognises that life often doesn’t go according to plan, which puts many of us under financial pressure from time to time.
Everyday Loans customers are much more than just a credit score. Of course, credit history is taken into account, but our lending decisions aren’t solely governed by online processes or algorithms. We offer a traditional, friendly and professional service tailored to each customer’s needs.
Everyday Loans recognise that life isn’t often as straightforward as we’d like and believes that each of its customers should have the chance to build a creditworthy future. So, borrowers receive ongoing face-to-face financial support in a professional and approachable branch environment. This really helps to get them back on to a firmer financial footing and a return into mainstream lending.
By adopting this case-by-case approach - which is expertly tailored for each individual customer to have affordable and manageable repayments - Everyday Loans is providing financial solutions to an increasing number of borrowers throughout a rapidly expanding branch network. 24 new Everyday Loans branches have opened their doors in the last 18 months alone, and there are more planned for this year.
Of course, the company is committed to responsible lending. As well as all the usual credit checks, Everyday Loans adopts a case-by-case approach to customers - meeting face-to-face and authorising loans to suit their individual requirements.
Everyday Loans lends anything from £1,000 to £15,000 subject to status and affordability. They’re often for debt consolidation, home improvements, cars and many other unexpected, emergency purchases.
There are many reasons that customers borrow from Everyday Loans. These are just a few.
We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.
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This is a sponsored guide and the content has been provided by Everyday Loans.