Best Customer Service Award Winner 2020 TorFX |

Winner of the Best Customer Service Award 2020

Every year, the Moneyfacts Consumer Awards asks members of the public to vote for the brands that have given them the best customer experience. Moneyfacts is delighted to announce that TorFX won the Best Customer Service Award 2020.


Congratulations to winners TorFX

  • Winner of the Best Customer Service award for the second consecutive year
  • Garnered the most votes from consumers to win this award
  • Consistently high levels of customer support and service
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Find out more about TorFX and how it can help you with fast, free currency transfers.

TorFX wins for its premier level of customer service and support

“TorFX has cemented its reputation for providing a first-class customer service experience by lifting the trophy for Best Customer Service for the second consecutive year. TorFX’s personalised support for customers reflects its commitment to help consumers make their money go further.”

Michelle Monck, Head of Digital,"

TorFX would like to thank…

“At TorFX we’ve been helping people move money abroad since 2004 and are committed to giving our customers access to a level of support and personal service they just can’t get from other currency providers.

Our Managing Director, Nigel Fox, said: ‘Winning the International Money Transfer Provider of the Year award for a fifth time is a testament to the consistency of TorFX colleagues and their genuine desire to provide clients with the absolute best service.

Our growth and success have been founded on premier customer service and we’re delighted that our clients continue to recognise this year on year. Winning the Best Customer Service award for four years out of the last five across all financial service categories is something of that we are extremely proud.’

We love taking part in the Moneyfacts Consumer Awards and are already looking ahead to 2021!”

TorFX's services

TorFX offers the following products:

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  • Spot Contract 
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  • Forward Contract
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  • Market Orders
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  • Market Insight
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  • 24/7 Transfers
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View all of TorFX's services

More about TorFX

“Fast, free currency transfers. TorFX has been helping individuals and businesses save time and money on their currency transfers since 2004 with great exchange rates, fee-free transfers and exceptional customer service.

With TorFX, you have the option to arrange transfers over the phone with your personal account manager, online 24/7 or through its handy app. TorFX can help you if you’re:

  • Emigrating
  • Buying/selling property abroad
  • Sending money to loved ones
  • Investing overseas
  • Repatriating
  • Transferring a pension or wages
  • Studying abroad
  • Paying import/export costs.

If you need to send money overseas and want to get the best possible return, TorFX can also give you access to a range of specialist services.

Spot Contract – Good for immediate transfers

TorFX secures you an excellent exchange rate when you need to make an immediate transfer.

Forward Contract – Good for future international payments

Budget effectively and protect your funds from negative market movements by fixing an exchange rate for up to two years in advance of making a transfer. While fixing a rate in advance would mean you’d miss out if the market suddenly strengthened, you’d be protected against any negative shifts.

Market Orders – Good for targeting a specific exchange rate

Limit Order: Target an exchange rate higher than the current rate and TorFX will make your transfer automatically if the market reaches that level. Stop Loss Order: Control the risk of an exchange rate suddenly falling by setting a worst-case rate. You can wait for conditions to improve but know your transfer is protected if they worsen.

Market Insight – Good for timing your currency transfers effectively. By keeping you updated with the latest currency news and ensuring you benefit from the expert insight of a dedicated Account Manager, TorFX can help you time your currency transfers more effectively. They’ll send regular market updates straight to your inbox and can let you know about any significant market movements.

24/7 Transfers – Good for making quick, convenient transfers. Use TorFX Online to make quick, convenient transfers 24/7. You can also use its online service to check live exchange rates, add recipients, set rate alerts and manage your account information.

TorFX App – Good for making currency transfers on-the-go. With the TorFX App, you can secure excellent exchange rates and manage your currency transfers on-the-go, 24/7. You can also use the app to check live exchange rates, set rate alerts, change your account information and track the status of transfers.

As soon as you create an account with TorFX, you’ll be assigned a dedicated Account Manager – a personal currency expert to look after your requirements. They’ll talk you through the different services on offer and help you make your money go further. 

About TorFX

TorFX is part of a group that processes over £7.2 billion in international payments a year, has over 20 global offices, and employs more than 500 currency experts. It holds a level 1 credit rating with Dun & Bradstreet and is authorised by the Financial Conduct Authority. TorFX  is a five-time winner of the Moneyfacts Consumer Awards International Money Transfer Provider of the Year.

Go to TorFX

Find out who else was a winner

We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.

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