Winner of the Branch Network of the Year Award 2020 |

Winner of the Branch Network of the Year Award 2020

Our awards are voted for by consumers

Every year, the Moneyfacts Consumer Awards asks members of the public to vote for the brands that have given them the best customer experience. Moneyfacts is delighted to announce that the Co-operative Bank has won the Branch network of the Year Award 2020.


Congratulations to the winners The Co-Operative Bank

  • Winner of the Branch Network of the Year Award for the third consecutive year!
  • Leading products and services
  • A face to face advisor service
Provided by
Go to the Co-Operative Bank

Find out more about The Co-operative Bank and their award-winning branch network.

The Co-operative Bank wins for its commitment to great products delivered by a face-to-face adviser service

"The Co-operative bank has claimed the Branch Network of the Year Award 2020 for the third year running with its commitment to providing excellent service in a face-to-face environment. The consumers who voted for The Co-operative Bank has made it clear that banking in a physical branch location is still a service they very much want. Many congratulations to The Co-operative Bank.”

- Michelle Monck, Head of Digital,

The Co-operative Bank would like to thank...

“To have won this award for 3 years running is a tribute to our branch colleagues who put our customers at the forefront of what they do, day in, day out. Our values and ethics have always been more than words on paper.  They underpin how we run our branch network, distinguish us in the market place and run through everything we do. We remain the only branch network on the high street with a clear customer-led ethical policy which gives our customers a say in how their money is used. I would personally like to thank our customers who have voted for us, not just this year, but over the last 3 years, and I look forward to welcoming you into our branches in 2020 and beyond.”


Simon Reid

Head of Branch Network

The Co-operative Bank

The Co-operative Bank products


Information Find out more
  • Bank services
Find out more


Go to The Co-operative Bank

Find out who else was a winner

We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.

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