How to switch energy supplier when moving home | moneyfacts.co.uk

Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 30/10/2020

At a glance

  • Give your energy supplier at least 48-hour notice of your move
  • Take meter readings at your old and new property and give these to the relevant companies
  • Check if you can transfer your contract or switch to a new deal

Moving to a new house can be an exciting and stressful time, making sure your broadband and utilities are all set up ready for your new home requires organisation and preparation. We provide a checklist of what you can do in advance to get your energy switch ready and answer some of the most asked questions about switching energy provider when moving home.

Checklist for switching energy supplier when moving home

Before you move

At least 48 hours before your move you should contact your energy supplier to find out if you can transfer your account to your new home. Not all energy suppliers operate in the same areas. Being able to move your supplier to your new home is especially important if you are on a fixed term contract and would incur a penalty if you left this early. You will need to tell your energy supplier your new address and the date of your move. They will need your new address to be able to send you the final bill for your existing property.

On moving day

Take a meter reading from your existing property and send this to your energy supplier. You should still do this even if you have a smart meter. They will use this to create your final bill for the property. If you fail to take a meter reading you could find yourself charged for energy that you haven’t used.
If you are moving from a rental property and are not responsible for the energy bills you should take a meter reading to give to your landlord or the rental agent.
You should also leave details of your current energy supplier for those moving into your old property.

When you’re settled in – get switching

A standard tariff is often more expensive than a contract so you should look to switch tariff as soon as possible. Our guide to switching energy supplier explains more and includes details of energy suppliers that could save you money on your electricity and gas bills.

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What happens to my energy supplier when I move to a new house?

When you move to a new house you can transfer your energy supplier to your new property. Your current energy supplier will also continue to provide energy to your old property unless the new occupier switches this to a new supplier.

Find out more about how to switch energy supplier.

When you have moved into your new home

If your energy contract has not been moved to your new property you will be on a deemed contract in your new property. A deemed contract is when an energy supplier provides electricity or gas to a property where there is not a contract in place. You may need to contact the existing energy supplier to the property to arrange for the electricity to be switched back on. You should also take a meter reading of your new property on the first day you move in and give this to the energy supplier of your new home. If you have bought your new home, then the current energy suppliers should be in the questionnaires completed by the previous owner and shared with your solicitor. If it is rented you should contact your letting agent or landlord.
The existing energy supplier will open a new account for you, this is usually on the standard tariff.

You don't need to be moving to switch to a better energy deal

If your energy contract is coming to an end you may be able to save move by switching. Find out move in our guide can you save money by switching energy supplier.

FAQs - When to turn off utilities when moving

When should you turn off electricity when moving?

Energy suppliers can usually organise for your electricity to be disconnected with 48 hours’ notice and for this to be switched off the day after you leave the property.

Find out more about how to switch energy supplier.

When buying a home when do you switch utilities?
You should aim to give at least 48 hours’ notice to your utility suppliers before leaving your existing home. Find out more about how to switch energy supplier.

When selling a house when do you cancel utilities?

Utility suppliers usually require at least 48 hours’ notice before you leave your current property. Find out more about how to switch energy supplier.

FAQs - switching energy supplier when moving home

Do you switch or cancel your old supplier?

Once you have moved home you can organise to switch back to your existing energy supplier from your current property to your new one. This may be especially important if you are on a fixed contract deal. If there is a reason that your current energy supplier will not service your new property, then you will need to cancel with them and look to find a new energy supplier.

Should I cancel my direct debit after switching energy supplier?

Your energy supplier will need to prepare your final bill and will use your direct debit to make this final payment. Once your account is completely settled then you can cancel your direct debit.

Do I take my smart meter when I move?

No this should remain in your existing property. This is because the smart meter is connected to the meters supplying that property and would not work in your new home.

Can I take my energy supplier with me when I move?

You can contact your energy supplier to see if you can transfer your contract from your old property to your new one. Not all energy suppliers cover al areas. Initially when you move you will be on a deemed contract with the current supplier to your new property. Once in, you can then organise for your transfer to take place.

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

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At a glance

  • Give your energy supplier at least 48-hour notice of your move
  • Take meter readings at your old and new property and give these to the relevant companies
  • Check if you can transfer your contract or switch to a new deal

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