How to switch your broadband provider | moneyfacts.co.uk

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Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 08/01/2021

At a glance

  • Switching your broadband can save you money and give you faster speeds.
  • It’s easy to switch, with the broadband provider doing most of the work.
  • Check our five steps below to switching your broadband easily and quickly.

Five steps to making your broadband switch easy

Switching your broadband helps to make sure you are with the best internet service and that you get the best possible broadband deal. According to a recent survey, 77% of those switching their broadband found a cheaper package, faster speeds and more reliable connections.

Our guide explains five steps to making your broadband switch easy.

1. Check your existing broadband contract

Usually, when you sign up for a broadband deal this is on a fixed term contract. You should check with your existing provider when your contract expires and the earliest date that you can make a switch. Leaving your broadband contract early could incur an expensive fee for early cancellation.

2. Decide what broadband speed you need

Where you live can affect the maximum broadband speeds you can achieve, and it’s important to check you this before you commit to a new broadband deal. Ofcom offers a free service to check your broadband speed. Once you know the top speeds available in your local area, you can then compare broadband packages and choose one that meets the internet needs of your household.

3. Do you want to bundle your broadband with your TV, landline and mobile?

Building your TV, landline, mobile and broadband or elements thereof could also save you money. Sky and Virgin are both well-known for those wanting to reach a wide number of TV channels, while BT and TalkTalk offer more basic TV options in their broadband bundles. 

4. Compare broadband providers and costs

You can compare broadband providers using our chart. Broadband deals usually have a monthly fee, and some include a set-up fee. Some broadband providers also include cashback deals to reduce the overall cost of your broadband.

5. Contact your new broadband company

In most cases, switching broadband providers is easy to do, especially when switching between Sky, Plusnet, BT EE and TalkTalk as they all operate on the same network. However, switching to Virgin Media can take slightly longer as they have a different infrastructure. Speak to your new broadband provider and they can then organise the cancellation of your previous broadband contract, send you your new broadband box and agree a switch over date.

Switching broadband FAQs

Do I cancel my broadband before switching?

No, you should make sure you are outside of any contract that would otherwise incur a cancellation fee. Your new provider should organise cancelling your old contract.

Will my new broadband provider cancel my old contract?

Yes, in most cases the new broadband provider will cancel your old contract.

Do I need to tell my broadband provider I am switching?

No, but you should check with them that you can cancel without penalty and you may also find they will negotiate a new deal with you.

Is broadband worth switching?

Many consumers will save money and find faster speeds when they shop around for broadband.

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

At a glance

  • Switching your broadband can save you money and give you faster speeds.
  • It’s easy to switch, with the broadband provider doing most of the work.
  • Check our five steps below to switching your broadband easily and quickly.

Guide contents

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