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How to switch broadband provider

How to switch broadband provider

Category: Utilities
Author: Tim Leonard
Updated: 29/03/2017

Switching broadband provider is easy and can save you money. Basically, there are three easy steps to the process…

  1. You need to obtain a Migration Authorisation Code (MAC) from your current provider. This is a unique number, valid for 30 days from the date of issue, that will make it quick and easy for your next broadband provider to switch you over to their service.

  2. You will then want to compare the packages available for your area to ensure you get the best deal.

  3. Once you have found the package that is right for you, it's time to contact the new provider – you can usually do this via their website or by phone – and they will guide you through the switching process.

It really is that easy. After you've signed up, the new provider will take care of cancelling your previous service and setting everything up for you. It may take a few days to complete the switch but it should be fairly seamless, so you shouldn't see too much disruption, if any.

The only exception to this could be if you need a phone line installed, if you're moving to a new home, or if you're switching to Virgin Media and need cable installed in your home. In these cases you may need a visit from an engineer so the process could take a little longer, but it should be arranged by your new provider at a time that suits you.

Ultimately, all providers should be eager to help their new customers, and they will want to make the switch as simple and effective as possible for you.

What Next?

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Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.