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Banks unveil help for stranded travellers

Banks unveil help for stranded travellers

Category: Banking

Updated: 12/01/2018
First Published: 19/04/2010

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
Customers of NatWest and RBS stranded abroad due to the volcanic ash cloud have been afforded some financial help by the banks.

Affected customers have been told they will be entitled to refunds on ATM fees for foreign cash withdrawals from their bank accounts.

In addition, limits on credit cards are to be increased where appropriate to help customers cover unexpected costs, such as hotel accommodation and food.

"An estimated one million people have been caught up in the travel chaos," said Brian Hartzer, CEO retail banking.

"All those stuck abroad must be feeling stressed and we want to help our customers where we can by arranging practical, financial support. This is the start of our support package and we will be adding to it over the next few days."

Customers wanting assistance with their credit card have been told to contact their bank via the 24 hour telephone number on the reverse of their credit card.

Those seeking an ATM fee refund have been told to contact the bank in the normal way with details of their travel disruption.

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