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Broadband News Stories

Consumers wasting cash on unwanted TV packages

Updated: 22nd September 2017 - First Published: 22nd September 2017 Broadband has become a vital part of modern-day life, and people regularly spend hundreds of pounds a year for the best possible service. A decent TV subscription is often part of that, but when it comes to package deals, do you really benefit? Read More...

Broadband delays impact third of homemovers

Updated: 01st September 2017 - First Published: 01st September 2017 A decent broadband connection has become a modern necessity, with it often sitting at the top of the list when moving home. So it’ll come as a disappointment to many when they find that it isn’t always that simple... Read More...

Broadband speed adverts found to be misleading

Updated: 13th February 2017 - First Published: 13th February 2017 Broadband has become something that we increasingly rely on, but knowing how much we’re paying for it – not to mention the speeds we’re getting – isn’t always easy. Indeed, the advertising itself can often be cause for confusion... Read More...

Quitting your TV contract could save you £20k!

Updated: 08th February 2017 - First Published: 08th February 2017 We all know that the cost of TV and broadband packages can be expensive, but research shows that cutting out the TV and overpaying your mortgage instead could save you far more than you may think – potentially as much as £20,000! Read More...

Switching broadband could save you £300/yr

Updated: 16th December 2016 - First Published: 14th December 2016 Many of us could do with saving a bit of extra cash at this time of year, and looking at your utility bills could be a great way to do that. After all, it’s possible to save as much as £300 every single year simply by switching broadband provider... Read More...

Get your festive TV sorted

Updated: 12th December 2016 - First Published: 12th December 2016 There’s nothing better than curling up in front of the TV with a good boxset, and for many, the festive entertainment options will be the highlight of the Christmas season. But are you happy with your TV deal? If not, now’s the time to switch! Read More...

Slow broadband speeds should mean a discount

Updated: 18th November 2016 - First Published: 17th November 2016 Do you live in an area with slow broadband speeds? Do you wish you weren’t paying quite so much for it? Well, there are fresh calls for the Government to improve access to broadband – and even to give those with slow broadband a well-earned discount. Read More...

Broadband prices set to rise

Updated: 11th November 2016 - First Published: 11th November 2016 Broadband is no longer one of those things that’s “nice to have” – these days, it’s a necessity. As such, it’ll come as disappointing news that the cost is set to rise, with many providers seeing recent rule changes as an excuse to ramp up prices. Read More...

Time to check your broadband?

Updated: 20th October 2016 - First Published: 20th October 2016 Broadband is no longer seen as something that’s “nice to have”. These days, it’s an absolute must: setting up a new service is one of the first things people do when moving home, but many people forget to check their new area’s suitability. Read More...

Tougher approach to broadband adverts

Updated: 04th May 2016 - First Published: 04th May 2016 Do you understand broadband adverts, or more specifically, how much you’ll actually have to pay for the deal? If not, you’re not alone – research previously found that such adverts were misleading, and now, tougher rules are set to come into force. Read More...

The true cost of a broadband deal

Updated: 26th January 2016 - First Published: 26th January 2016 The cost of broadband is a point of contention for many households, and new research from wireless broadband provider Relish shows that consumers are currently losing out on £2.6bn per year by signing up to so-called deals… Read More...

Change to broadband pricing on the cards

Updated: 21st January 2016 - First Published: 21st January 2016 If you thought that broadband pricing was confusing, you’re not alone. Research has found that the current approach to broadband advertising is likely to confuse and mislead consumers about the true cost, and change is on the way as a result. Read More...

Time to get a better TV and broadband package?

Updated: 20th January 2016 - First Published: 20th January 2016 The colder weather means that many of us are choosing to curl up in front of the TV rather than head out into freezing temperatures, and that means our entertainment options will be brought into sharper focus. Read More...

“Misleading” broadband adverts hide true cost

Updated: 10th March 2017 - First Published: 23rd December 2015 Do you find that broadband adverts are misleading? According to Citizens Advice, many of these adverts hide the true cost of the service and could leave consumers out of pocket, and there are calls for changes to be made. Read More...

Freephone numbers are now FREE from mobiles!

Updated: 07th December 2016 - First Published: 01st July 2015 From today, calls to all Freephone numbers that begin 0800 or 0808 will be completely free from all phones, mobiles included! It’s the biggest change to phone calls in years and means free really does mean free, no matter how you call someone. Read More...

Slow broadband? You’ve got new powers to switch

Updated: 11th June 2015 - First Published: 11th June 2015 Do you get the broadband speeds you need? If not, you could be able to switch – the industry watchdog is introducing new powers to allow those stuck with painfully slow broadband to leave their contract, without being charged for the privilege. Read More...

Only 1/4 are happy with their broadband service

Updated: 11th March 2015 - First Published: 09th March 2015 Are you fed up with slow broadband speeds, bad service or expensive bills? Well, you’re not alone. According to research by broadband supplier Hyperoptic, the vast majority of Brits are less than impressed with their broadband service Read More...

Is your internet up to speed?

Updated: 02nd March 2015 - First Published: 02nd March 2015 Internet connections have come a long way from the days of dial-up. In fact, according to research carried out by Ofcom, nearly one in three UK broadband connections are now at superfast speeds. Read More...

More homes have access to superfast broadband

Updated: 09th February 2015 - First Published: 09th February 2015 Do you have superfast broadband? Hopefully, the answer is yes, with official figures revealing that four out of five UK properties can now access superfast speeds – and some two million homes and businesses have benefitted in the last two years. Read More...

How to cut your broadband costs down to size

Updated: 13th December 2016 - First Published: 04th February 2015 Do you think that you’re paying too much for your broadband? You could be paying far more than you need, so we bring you a few tips to reduce your broadband and line rental costs and cut your bills down to size. Read More...

Broadband charges fall – but line rental doesn't

Updated: 13th December 2016 - First Published: 04th February 2015 Broadband customers rejoice – the cost of the average broadband package has fallen by an impressive 58% in the last five years, giving you the same service at less than half the cost! But, unfortunately, all is not as it seems. Read More...

Ofcom moves to increase broadband competition

Updated: 13th December 2016 - First Published: 16th January 2015 Ofcom has announced plans to improve competition and promote investment in the superfast broadband market, specifically targeting BT’s pricing strategy to ensure other providers can compete. Read More...

Make the most of festive TV

Updated: 13th December 2016 - First Published: 18th December 2014 The season of festive TV is here, and there’s nothing like being able to curl up in front of a film as you indulge in a few Christmas treats. It’s a long-standing tradition, and a lot of people will make the most of it this festive break. Read More...

How to avoid the phone and broadband price hikes

Updated: 13th December 2016 - First Published: 31st October 2014 It’s the time of year when thoughts turn to curling up in front of the TV on those cold winter evenings, but with a lot of providers announcing price hikes in recent months, you may be wondering how you can keep your bills in check. Read More...

Switching broadband too costly, says watchdog

Updated: 01st August 2014 - First Published: 01st August 2014 The cancellation fees charged for switching broadband supplier are too costly, says Citizens Advice, with the average cost of getting out of a contract hitting £190 – and in some cases even more. Read More...

New targets for improved broadband

Updated: 30th June 2014 - First Published: 30th June 2014 You’ve got an important assignment to complete, you turn on the computer to do some research and, lo and behold, your broadband is down – sound familiar? Read More...

Improved services for superfast broadband

Updated: 13th December 2016 - First Published: 21st May 2014 Have you wasted days waiting for your Broadband to be repaired? Then you get annoyed and consider changing supplier only to be put off by extortionate fees to get out of your contract? Read More...

UK is embracing speedy broadband

Updated: 01st November 2017 - First Published: 19th March 2014 As we shift towards being more reliant on the internet for everything from day to day tasks to our entertainment needs, having a fast and consistent connection becomes all the more important. Read More...

Consumers can switch provider without penalty

Updated: 13th April 2017 - First Published: 23rd January 2014 When planning the monthly budget, phone and broadband packages take up a substantial chunk these days, so when a provider suddenly announces a mid-contract price hike it can comes as a shock. Read More...

The worst broadband providers

Updated: 24th April 2017 - First Published: 16th December 2013 Following on from Friday’s look at the worst landline providers, Ofcom’s stats also identified the worst-performing broadband providers in the industry. Read More...

The worst home phone provider revealed

Updated: 04th October 2017 - First Published: 13th December 2013 For many UK householders the sole reason for having a home phone line is to ensure they can receive broadband, which is why a lot of broadband providers include a landline in their standard bundles. Read More...

Consumers shielded from mid-contract price hikes

Updated: 13th December 2016 - First Published: 23rd October 2013 Ofcom has announced plans to ensure consumers can leave a fixed term mobile, landline or broadband contract without penalty if the provider increases its rates, according to new Guidance set out today. Read More...

Sky announces price hike

Updated: 13th December 2016 - First Published: 15th October 2013 Sky has just announced plans to increase its line rental costs by 6.2%, a move which will see customers paying £15.40 instead of £14.50 per month, and they’re being dealt a double blow with increases to call rates too. Read More...

Easier broadband switching in the pipeline

Updated: 09th October 2013 - First Published: 09th October 2013 Ofcom has announced new measures that will mean consumers can change broadband and landline providers with more ease, convenience and confidence than ever before. Read More...

BT announces price hikes

Updated: 01st October 2013 - First Published: 01st October 2013 Millions of BT customers are set to see their phone and broadband bills rise in January. Read More...

Heavy broadband data usage grows

Updated: 13th December 2016 - First Published: 10th September 2013 Internet users are now consuming more data per month over their broadband ISP connections then ever before. Read More...

Ofcom proposes broadband price cut

Updated: 11th July 2013 - First Published: 11th July 2013 Telephone and broadband customers could see cheaper bills in the future under plans proposed by the telecoms regulator to cut BT’s wholesale pricing. Read More...

Ofcom unveils plans to boost broadband competition

Updated: 05th July 2013 - First Published: 04th July 2013 The communications watchdog, Ofcom, has revealed a set of proposals designed to increase competition amongst superfast broadband providers. Read More...

Households struggle to afford broadband

Updated: 24th April 2013 - First Published: 24th April 2013 As millions of households battle against rising gas and electricity bills, a growing number are also struggling to keep up their broadband connection payments. Read More...

UK broadband performing well

Updated: 05th March 2013 - First Published: 05th March 2013 The regulator for communications, Ofcom, has published the European Broadband Scorecard, a report looking into how the UK’s broadband compares with our continental neighbours’. Read More...

Wanted: Dream home with good broadband

Updated: 01st October 2012 - First Published: 01st October 2012 A decent broadband connection is a must among the majority of house-hunters, taking precedence over parking and access to local amenities. Read More...

Broadband advice improves, but more to do

Updated: 15th May 2012 - First Published: 15th May 2012 Broadband providers have improved the information they are giving customers about speeds, but more work needs to be done. Read More...

Broadband break-ups on the rise

Updated: 14th December 2012 - First Published: 15th February 2012 In a week when love is supposed to conquer all, new research has revealed that many Britons are falling out of love with their broadband provider. Read More...

Jump in UK broadband speeds

Updated: 03rd February 2012 - First Published: 02nd February 2012 People are enjoying noticeably higher broadband speeds than they were 12 months ago. Read More...

Ofcom bans broadband rollover contracts

Updated: 02nd October 2017 - First Published: 13th September 2011 Rollover contracts, which tie landline and broadband customers into repeated minimum contract periods unless they opt out, will be banned from December this year. Read More...

TalkTalk and Tiscali hit with £3m fine

Updated: 18th August 2011 - First Published: 18th August 2011 TalkTalk and Tiscali UK have been slapped with a £3 million fine by the communications regulator for incorrectly billing customers. Read More...

Clearer information on broadband speeds to come

Updated: 15th March 2011 - First Published: 14th March 2011 Broadband customers will soon be able to access clearer information on how internet service providers (ISPs) slow down connection speeds. Read More...

Call for ban on misleading internet speeds

Updated: 02nd March 2011 - First Published: 02nd March 2011 Ofcom has called for a ban on internet service providers (ISPs) advertising misleading broadband speeds. Read More...

Rural areas could get better value broadband

Updated: 20th January 2011 - First Published: 20th January 2011 Rural parts of the UK could soon receive better value broadband and faster internet speeds. Read More...

Next phase of super-fast broadband unveiled

Updated: 14th December 2016 - First Published: 06th December 2010 The Government has unveiled plans that it hopes will see the UK become the best broadband network in Europe by 2015. Read More...

Competition hots up in the broadband market

Updated: 10th September 2010 - First Published: 10th September 2010 Competition for customers in the broadband internet market is hotter than ever, with more opportunities than ever for service providers. Read More...

Rural areas to benefit from broadband roll-out

Updated: 08th January 2010 - First Published: 08th January 2010 The Government has pledged to make super-fast broadband accessible to all areas of the country, as part of the country digital infrastructure upgrade... Read More...

Internet users willing to sacrifice TV

Updated: 04th December 2009 - First Published: 20th November 2009 Two out of five UK internet users would give up their TV before their internet connection, new research has revealed... Read More...

Broadband tax may see 100,000 homes forgo internet

Updated: 03rd November 2009 - First Published: 03rd November 2009 Adding 50 pence to all phone bills to fund next generation internet connections in rural areas will result in 100,000 low income homes having to sacrifice their broadband lines, the Government has been warned... Read More...

Broadband providers fail speed test

Updated: 28th July 2009 - First Published: 28th July 2009 Internet providers are failing to live up to their promise of super-fast broadband, with average speeds falling way short of advertised performance. Read More...

Britain to become world’s ‘digital capital’

Updated: 17th June 2009 - First Published: 17th June 2009 The Government plans to revolutionise broadband in the UK, making it quicker and more readily available. Read More...

Broadband access for Virgin train passengers

Updated: 05th July 2017 - First Published: 30th April 2009 Consumers travelling on Virgin Trains are to be offered broadband internet access through a new arrangement with T-Mobile. Read More...

BT announces new broadband package

Updated: 28th April 2009 - First Published: 28th April 2009 BT has launched a new broadband package, which it describes as the cheapest available of its kind. Read More...

BBC offers HD online

Updated: 04th September 2017 - First Published: 22nd April 2009 High definition (HD) programmes are now available from the BBC over the internet, the broadcaster has announced. Read More...

Virgin Media offers enhanced email for new users

Updated: 16th April 2009 - First Published: 16th April 2009 New customers signing up to Virgin Media broadband are being given the chance to be the first to use its enhanced email services. Read More...

Broadband consumption warning could prompt switch

Updated: 15th April 2009 - First Published: 15th April 2009 Being warned over broadband consumption would prompt the majority of internet users to consider switching provider, a poll has revealed. Read More...

Surfers 'choose ads over subscriptions'

Updated: 08th April 2009 - First Published: 07th April 2009 Broadband customers in the UK prefer to view adverts rather than pay for online content, it has been found. Read More...


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