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The worst home phone provider revealed

The worst home phone provider revealed

Category: Broadband

Updated: 04/10/2017
First Published: 13/12/2013

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

For many UK householders the sole reason for having a home phone line is to ensure they can receive broadband, which is why a lot of broadband providers include a landline in their standard bundles. Getting access to a decent service is of course a key part of choosing broadband deals, and helpfully Ofcom has just released figures revealing the worst-performing provider in the home phone market.

Ofcom, the UK's telecoms regulator, compiles quarterly complaints data from the UK's major broadband and home phone providers, and has found that TalkTalk is consistently rated the worst in terms of its landline service. In quarter three 2013 the firm generated 0.31 complaints per 1,000 customers, double the industry standard, putting them a long way off their rivals.

The main complaints came from customers who were unhappy with how service issues were handled, as well as from those who had problems switching providers. The best performer, meanwhile, was found to be Virgin Media, which generated just 0.08 complaints per 1,000 customers.

Which? conducts similar surveys, this time taking into account smaller providers too, and although no providers scored highly enough to be garnered a recommendation for their landline service alone, two providers – Utilities Warehouse and Plusnet – did score well enough to earn recommendations for their combined broadband and phone service.

If these figures echo your own experience of phone and broadband provides, or if you're simply unhappy with the level of service you're currently experiencing, there's nothing to stop you from switching providers. Use our handy comparison tool to compare the best deals and see if you can get a better service.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.