Lloyds best for online credit card support - Credit cards - News | moneyfacts.co.uk


Moneyfacts.co.uk News brings you the latest financial & economic news & reviews of the best products in the UK by our team of money experts.

Lloyds best for online credit card support

Lloyds best for online credit card support

Category: Credit cards

Updated: 24/12/2008
First Published: 22/12/2008

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Lloyds TSB has been found to provide the best website for its credit card customers.

Those carrying out a credit card comparison online who then sign up with the bank are benefiting from good customer service, according to Global Reviews' latest study.

Lloyds TSB maintained its number one position for overall customer experience with a score of 65 per cent, while its customer service was given a rating of 80 per cent.

Halifax and HSBC occupied the number two and number four positions respectively, although both scored below 40 per cent for the online customer support category.

"The vast majority of consumers depend on websites to research their options. Credit card companies are missing a trick if they do not provide their customers with the best possible online experience," said director of Global Reviews Bertie Stevenson.

Last week Sainsbury's Bank noted that a reward credit card is ideal for the 7.55 million who use their card to pay for everyday purchases, provided the balance is cleared each month.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.