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Gas and electricity News Stories

Energy prices hit record high

Updated: 22nd November 2017 - First Published: 22nd November 2017 Winter is rapidly approaching, which means the boiler will soon be going into overdrive to beat the chill – yet unfortunately, it’ll cost more than ever to heat your home, with energy prices now the highest on record. Read More...

SSE and npower merge – what does it mean for you?

Updated: 09th November 2017 - First Published: 09th November 2017 It’s been confirmed that energy providers SSE and npower are to merge to create a single, major energy company. It means that the Big Six will now become the Big Five, but what does this mean for customers? Read More...

Energy customers are going green

Updated: 08th November 2017 - First Published: 08th November 2017 We’d all like to do the best we can for our planet, and it seems that energy customers are going greener than ever as a result, with analysis showing a marked shift from the Big Six in favour of smaller, cleaner and greener suppliers. Read More...

Energy suppliers letting down those in debt

Updated: 18th October 2017 - First Published: 18th October 2017 A new report by Ofgem has revealed that customers are building up £600 in accumulated debt before energy companies step in to help, with some suppliers even allowing £800 in electricity debt before they set up a repayment plan. Read More...

Energy price cap plans to be announced

Updated: 12th October 2017 - First Published: 12th October 2017 The Government has announced plans to cap standard variable rate energy tariffs, which could slash energy bills by hundreds of pounds for some of the most loyal and vulnerable customers. Read More...

Brits fear the cost of winter

Updated: 27th September 2017 - First Published: 27th September 2017 The first signs of winter are making themselves known, which means the worry of turning on the heating, and the spiralling energy costs that could follow, are also starting to bite. Read More...

Avoid the energy price rise

Updated: 06th September 2017 - First Published: 06th September 2017 Autumn is beginning to make itself known, marking the time of year when a large number of energy tariffs are due to end. This could mean many people are switched onto more expensive options, just as the peak season of energy usage kicks in. Read More...

Energy bills could rocket by £400 per year

Updated: 16th August 2017 - First Published: 16th August 2017 No-one wants to spend more on their energy bills than they need to, yet unfortunately, a huge number of households could be sleepwalking into higher bills when their tariffs come to an end this month. Don’t be one of them! Read More...

Energy switching hits 3 million

Updated: 11th August 2017 - First Published: 11th August 2017 Energy prices have been on the rise recently, with electricity prices in particular ramping up. It’s therefore little wonder that a growing number of customers are voting with their feet, with over 3m having switched energy supplier so far this year. Read More...

British Gas hikes electricity prices by 12.5%

Updated: 01st August 2017 - First Published: 01st August 2017 British Gas has announced that it’s raising its electricity prices by a whopping 12.5% from mid-September, a move that’s expected to increase energy bills for 3.1 million customers. Are you one of them? Read More...

Home-movers lose £20m by not comparing energy

Updated: 19th July 2017 - First Published: 19th July 2017 There’s a huge number of things to think about when you move home, yet it’s easy to overlook one of the most important ones – your gas and electricity tariff. This could be a costly mistake, as home-movers overpay by over £20m each month as a result! Read More...

EDF raises electricity prices for second time

Updated: 12th April 2017 - First Published: 12th April 2017 EDF Energy has announced that it’s raising its standard electricity prices for the second time this year. The move sees electricity prices rise by 9% and gas prices by 5.5%, with typical duel fuel direct debit bills rising by 7.2% from 21 June 2017. Read More...

SSE becomes latest supplier to raise energy prices

Updated: 13th March 2017 - First Published: 13th March 2017 SSE has become the latest Big Six supplier to announce that it’s raising its energy prices, following in the footsteps of most of its rivals. It's electricity customers who will be hit hardest, resulting in the average dual fuel bill rising by 6.9%. Read More...

E.ON’s latest energy price hike & how to avoid it

Updated: 08th March 2017 - First Published: 08th March 2017 E.ON has become the latest of the Big Six energy providers to announce that it’s raising prices, and much like previous announcements, it’s been widely criticised. But is there anything you can do about it? Read More...

Energy switching up by nearly 30%

Updated: 27th February 2017 - First Published: 27th February 2017 It’s being continually drummed into us that the only way to get the best price on our energy bills is to shop around, and happily the message appears to be getting through, with figures showing that switching levels have hit a six-year high. Read More...

British Gas freezes prices; Scottish Power raises

Updated: 10th February 2017 - First Published: 10th February 2017 Following hot on the heels of npower’s shock announcement that it was raising prices by a whopping 9.8%, British Gas has revealed that it’s freezing its prices until August – but ScottishPower announced a 7.8% price hike from 31 March. Read More...

New price cap for prepay energy customers

Updated: 07th February 2017 - First Published: 07th February 2017 Ofgem, the UK’s energy regulator, has set a temporary price cap for prepay energy customers, designed “to protect over four million households least able to benefit from competition” and save those customers around £80 per year. Read More...

Npower to raise energy prices by 9.8%

Updated: 03rd February 2017 - First Published: 03rd February 2017 Npower has announced that it’s raising its standard energy prices by an average of 9.8% – and it’s received huge amounts of criticism as a result. Read More...

Brits spend an extra £273m during the cold snap

Updated: 27th January 2017 - First Published: 27th January 2017 Has anyone noticed it’s been a little chilly lately? While the mercury’s been plummeting, the thermostat has been turned up a notch or two, and that means people up and down the country have been spending far more on their heating than normal. Read More...

Common energy mistakes that cost you £££

Updated: 20th January 2017 - First Published: 20th January 2017 The heating system is probably working overtime at present, but what if you could cut your bills without battling hypothermia? The key is being energy efficient, yet households could be wasting hundreds of pounds by making costly energy mistakes. Read More...

4.8m people switched energy supplier last year

Updated: 13th January 2017 - First Published: 13th January 2017 We’re often told of the amount we could save by switching energy supplier, and happily, the message seems to be getting through, with the number of consumers switching providers having reached record levels last year. Read More...

EDF cuts gas prices, but hikes electricity

Updated: 16th December 2016 - First Published: 16th December 2016 EDF Energy has announced that it’s cutting gas prices for customers on its standard variable rate tariffs, but unfortunately, electricity customers could lose out, as they’ll see a rate increase from March next year. Read More...

The energy league table – are you on the best deal

Updated: 15th December 2016 - First Published: 15th December 2016 Ofgem yesterday revealed its league table of energy prices, highlighting the cost of typical gas and electricity tariffs from the UK’s top suppliers. It shows just how expensive standard variable tariffs can be, and you could well be paying too much. Read More...

British Gas freezes standard energy tariffs

Updated: 01st December 2016 - First Published: 01st December 2016 British Gas has announced that it’s freezing its standard gas and electricity tariffs for the winter, ensuring that customers needn’t worry about price rises in the chilly months ahead. But is that enough to ensure households aren’t paying too much? Read More...

Living in a new home could cut fuel bills by half

Updated: 16th November 2016 - First Published: 16th November 2016 Older homes will always be slightly more expensive to heat, with less insulation and sneaky draughts making these character-filled homes harder to heat efficiently. But did you know just how much more this could cost you? It could be double… Read More...

Standard energy tariffs are “fundamentally unfair”

Updated: 15th November 2016 - First Published: 15th November 2016 We all know how expensive energy bills can be, particularly at this time of year when we’re all turning the thermostat up a notch. But what if you’re paying even more than you should be? If you’re on a standard tariff, that’s a very real possibility. Read More...

Ways people waste energy – and how to stop

Updated: 10th November 2016 - First Published: 10th November 2016 We all know that we should be doing our bit to save energy, both for the environment and our own wallets. However, that can sometimes be easier said than done, with new research highlighting the common ways we waste energy – and money – in the home. Read More...

Winter warming tips to dodge hefty heating bills

Updated: 31st October 2016 - First Published: 31st October 2016 The clocks have gone back and the nights are drawing in, and there’s a definite chill in the air. While some automatically turn the thermostat up, others have more inventive tricks up their sleeve – and they could lower their bills in the process. Read More...

Are you worried about paying for winter heating?

Updated: 12th October 2016 - First Published: 12th October 2016 Autumn is here, temperatures are dropping, and the nation is battling with one key question – when should I put the heating on? For some it’ll be an easy answer, but others may have more to consider, with many wondering how they’ll pay their bill. Read More...

Energy switching up by 30%

Updated: 06th September 2016 - First Published: 06th September 2016 Not happy with your current energy supplier? You’re not alone. Not only have recent figures highlighted a worrying level of complaints, but many customers could simply feel that they’re paying too much, and happily, they’re doing something about it! Read More...

Gap widens for energy complaints handling

Updated: 01st September 2016 - First Published: 01st September 2016 The customer service a utility provider offers is important. Unfortunately, the latest report from Citizens Advice shows that complaints are still a big issue, with the worst performing energy supplier now 80 times worse than the best. Read More...

Are you owed money from your energy company?

Updated: 17th August 2016 - First Published: 17th August 2016 Hundreds of gas and electricity customers have been paying too much for their energy supply in recent years, E.ON has said, but the energy regulator fears that many more could be affected. Are you one of them? Read More...

Price cap to be set for pre-pay energy meters

Updated: 04th August 2016 - First Published: 03rd August 2016 Energy costs can eat up a hefty chunk of people’s incomes, and with prices only ever seeming to be on the rise, it’s an ongoing concern for many. It doesn’t help when people fail to shop around, and this is why Ofgem has stepped in. Read More...

Energy market to be ‘revitalised’

Updated: 27th June 2016 - First Published: 24th June 2016 The Competition and Markets Authority (CMA) has released a final report on its gas and electricity market investigation, and while it found that many aspects of the market were working well, it has also found some areas that need improvement. Read More...

Does your energy supplier top the complaints list?

Updated: 06th June 2016 - First Published: 06th June 2016 Many people have complaints about their energy firm from time to time, but it seems that some companies’ complaints handling skills leave a lot to be desired, with latest data revealing that smaller supplier Extra Energy is the worst culprit of all. Read More...

Can you cover your quarterly energy bills?

Updated: 11th April 2016 - First Published: 11th April 2016 It’s the time of year when quarterly bills arrive for many households, but will your finances be able to cope? If you get a shock when you see the final tally, it could be time to take action. Read More...

Energy customers have been paying £1.7bn too much

Updated: 15th March 2016 - First Published: 10th March 2016 The CMA has released the provisional results of its investigation into competition in the energy sector, and it appears to confirm what many of us already feared – that the majority are paying far too much for their gas and electricity supply. Read More...

Energy switching up by 15%

Updated: 22nd February 2016 - First Published: 22nd February 2016 The benefits of switching energy supplier are often talked about these days, and happily, it seems that the message is getting through, with energy regulator Ofgem reporting a 15% boost in the number of households switching provider last year. Read More...

British Gas and EDF join Big Six in cuts

Updated: 15th March 2016 - First Published: 11th February 2016 Over the last few weeks we have seen some of the Big Six trimming the cost of their gas prices. And today it was announced that customers of British Gas and EDF will also now be able to enjoy some cheaper prices. Read More...

“Postcode lottery” in energy prices

Updated: 10th February 2016 - First Published: 10th February 2016 You may not realise it, but the price you pay for your gas and electricity fluctuates according to where abouts you live, and there are definite winners and losers. Read More...

Npower cuts gas prices by 5.2%

Updated: 08th February 2016 - First Published: 08th February 2016 Npower has become the fourth major energy supplier to cut its gas prices this winter, with its 5.2% reduction due to come into effect on 28 March. Read More...

Scottish Power cuts gas prices by 5.4%

Updated: 08th February 2016 - First Published: 02nd February 2016 Scottish Power has become the latest of the Big Six energy suppliers to cut its standard gas prices this winter, pledging to cut average gas bills by 5.4%, which could result in an average saving of £32 per year. Read More...

SSE becomes second supplier to cut prices

Updated: 30th June 2017 - First Published: 28th January 2016 SSE has become the second major energy supplier to cut energy prices this winter, following hot on the heels of E.ON last week, with the energy giant saying it’ll be cutting gas bills by an average of 5.3%. Read More...

E.ON cuts gas prices by 5.1%

Updated: 20th January 2016 - First Published: 20th January 2016 E.ON has announced that it’s cutting its standard gas prices by 5.1% for residential customers – equating to three weeks of gas use by the typical household – with all four of its dual fuel tariffs set to benefit. Read More...

Brits brave the cold this winter

Updated: 14th December 2016 - First Published: 19th January 2016 The cold snap is definitely upon us, but it seems that a worrying number of Brits could be suffering unnecessarily, with many being too worried about their energy bills to turn up the heating. Read More...

Wholesale energy costs fall – but your bills don’t

Updated: 14th January 2016 - First Published: 14th January 2016 It’s been a while since consumers have benefited from an energy price cut, despite the fact that wholesale energy costs have fallen dramatically in the last year. So why haven't your bills lowered? Read More...

Failing to switch energy tariff could cost £533

Updated: 10th December 2015 - First Published: 10th December 2015 When was the last time you switched energy supplier? Chances are, it was a while ago – and you may never have even considered it. If so, you’re not alone, but staying loyal could be costing you dearly. Read More...

Cost of heating – not Christmas – worries over-50s

Updated: 04th December 2015 - First Published: 04th December 2015 While many people are worrying about being able to cover the cost of Christmas this year, it seems that some of those in the older age group have a far more basic concern on their minds – being able to heat their homes. Read More...

Brits more aware of the cost of TV than energy

Updated: 14th December 2016 - First Published: 24th November 2015 Many of us are signed up with TV subscription services these days, and just about all of us have a TV licence, which means that most people are pretty clued up when it comes to the costs involved. But what about your energy bills? Read More...

Consumers aren’t worried about winter energy bills

Updated: 13th November 2015 - First Published: 12th November 2015 Much of the country is enjoying unseasonably mild temperatures at the moment, but we all know it can’t last forever. Despite this, the majority of consumers are unconcerned by thoughts of their winter energy bills, but the question is, should you be? Read More...

Are you making the most of winter warmers?

Updated: 02nd November 2015 - First Published: 02nd November 2015 Now that we have finally slipped into November there is a definite chill in the air, and that means more of us are going to give in and turn on the heating. But what else can you do to stay warm? Read More...

More customers are switching energy supplier

Updated: 14th December 2016 - First Published: 24th September 2015 Have you switched energy supplier recently? If so, you’re not alone, as research has revealed that more and more people are taking the plunge – and many are heading to smaller suppliers in the process. Read More...

How to cut your energy usage before the big chill

Updated: 14th December 2016 - First Published: 23rd September 2015 Is it just us, or has it been getting far too cold for September? The big winter chill is fast approaching, and if you want to make sure your bills don’t skyrocket even faster than usual, you’ll want to start keeping an eye on your energy usage. Read More...

What is collective energy switching?

Updated: 28th April 2017 - First Published: 15th September 2015 If you’ve been looking for ways to lower your energy bills recently, you may have come across a term known as “collective switching”. But just what is it, how does it work, and how could it reduce your energy bills? We take a closer look. Read More...

Would you consider solar panels?

Updated: 26th August 2015 - First Published: 25th August 2015 If you’re fed up of paying too much for your gas and electricity, you’re probably looking for ways to lower your bills. Well, have you thought about installing solar panels? According to research, a growing number of people are considering just that. Read More...

24-hour energy switching is on the way

Updated: 03rd August 2015 - First Published: 03rd August 2015 Do you wish it was easier to switch gas and electricity supplier? Some 34% of bill payers have never considered switching, but there are concerns that this could be due to the perceived difficulty involved. That’s why the Government is stepping in. Read More...

Energy firms aren’t solving complaints effectively

Updated: 24th July 2015 - First Published: 24th July 2015 If you have a complaint about your gas & electricity supplier, you hope it’s going to be resolved quickly. Unfortunately, research has shown that this may not be the case, and Citizens Advice is calling for change. Read More...

British Gas to cut prices by 5%

Updated: 15th July 2015 - First Published: 15th July 2015 British Gas has announced that it’s to cut gas prices by 5%, giving an average saving of £35. It’s the second time the supplier has reduced prices this year, with the two cuts taking over £72 off an average dual fuel bill. Read More...

Energy customers are paying too much

Updated: 07th July 2015 - First Published: 07th July 2015 Think you’re paying too much for your gas and electricity? Well, you probably are. The results of a year-long investigation show that the energy market simply isn’t doing enough for consumers, and as a result, a huge number are paying too much. Read More...

Pre-pay energy customers pay £226 more

Updated: 03rd July 2015 - First Published: 03rd July 2015 Do you pay for energy by pre-payment meter? If so, you could be paying more than your direct debit-paying counterparts, which could unfortunately make those bills even harder to cover. Read More...

Coldest & poorest hit with highest energy prices

Updated: 14th December 2016 - First Published: 17th June 2015 Energy prices are currently at some of the highest levels seen in the UK’s history, but it seems that it is those living in the coldest and poorest areas who are bearing the brunt of the expenses, thanks to a “cruel” postcode lottery. Read More...

Move to increase transparency in the energy market

Updated: 14th December 2016 - First Published: 04th June 2015 Industry regulator Ofgem has announced plans to increase transparency in the gas and electricity market, with the ultimate aim being to help consumers get a better deal and find out how they can switch to a cheaper tariff. Read More...

Fuel poverty leaves millions without energy

Updated: 15th May 2015 - First Published: 15th May 2015 Fuel poverty is becoming a growing concern, with a worrying number of people being regularly cut off from their basic gas and electricity supplies because they can’t afford to top-up their prepayment meters. Read More...

Energy suppliers must do more to engage customers

Updated: 14th December 2016 - First Published: 30th April 2015 Do you feel loyal to your energy supplier, or even engaged with them? Probably not. Well, it’s time for change, says customer engagement specialists Opower, and suppliers must do more. Read More...

Fuel Bank trial underway

Updated: 14th December 2016 - First Published: 27th April 2015 The weather may be getting warmer, but for many families, the “heat or eat” crisis hasn’t gone away. Many of those on prepayment meters have had to self-disconnect because they simply can’t afford it, but happily, npower has stepped in to help. Read More...

Save £312 through energy switching

Updated: 14th December 2016 - First Published: 25th March 2015 Have you switched energy supplier recently? If not, it could be time to consider it. Figures have revealed that over £38 million was saved by 130,000 households in just one month, averaging £312 each, and it’s all thanks to switching energy supplier. Read More...

ScottishPower gets sales ban for target failures

Updated: 14th December 2016 - First Published: 04th March 2015 ScottishPower has been hit with a 12-day sales ban for failing to meet customer service targets, after Ofgem, the industry regulator, found that the supplier failed to clear a backlog of Ombudsman decisions on customer complaints. Read More...

Energy customers have missed out

Updated: 14th December 2016 - First Published: 18th February 2015 Think you’re paying too much for your gas and electricity? Well, you probably are. Energy customers have missed out on big savings in the past few years by failing to switch suppliers, and those savings could have been marked. Read More...

Your energy bills: loyalty doesn’t pay

Updated: 14th December 2016 - First Published: 17th February 2015 Have you stayed with the same energy provider for years? If so, you may want to see where your loyalties lie - official figures have revealed that the typical household could save £200/year by switching, so it’s time to consider your options. Read More...

EDF cuts gas prices – but only by 1.3%

Updated: 14th December 2016 - First Published: 28th January 2015 EDF has become the last of the Big Six to cut its standard gas prices in the wake of falling wholesale costs, announcing a reduction of 1.3%. Read More...

SSE cuts gas prices by 4.1%

Updated: 14th December 2016 - First Published: 26th January 2015 SSE has become the latest of the Big Six to cut its gas prices, leaving just one supplier – EDF – to follow suit. SSE’s cut of 4.1% will come into effect on 30 April, and will save the typical household an average of £28 per year. Read More...

Npower cuts gas prices by 5.1%

Updated: 14th December 2016 - First Published: 23rd January 2015 Npower has become the latest of the Big Six to announce that it’s cutting prices, with standard gas tariffs set to reduce by an average of 5.1%. Read More...

Ecotricity cuts gas bills by more than Big Six

Updated: 14th December 2016 - First Published: 22nd January 2015 Energy suppliers are coming under pressure to lower their gas prices, and several have taken the plunge. But, it isn’t just the Big Six – smaller suppliers are getting in on the action, and Ecotricity has announced it'll cut gas prices by 6.1%. Read More...

How to get the best deal for your energy

Updated: 03rd February 2015 - First Published: 22nd January 2015 The energy market may be buzzing with excitement given the spate of price reductions, but that doesn’t mean you should rest on your laurels. Why settle for making around £40 in savings by staying put, when you could potentially save hundreds? Read More...

Scottish Power cuts bills by 4.8%

Updated: 20th January 2015 - First Published: 20th January 2015 Scottish Power has become the third of the Big Six to announce a price cut in the past week, following the dramatic reduction in the wholesale cost of gas in recent months. Read More...

British Gas cuts prices by 5%

Updated: 03rd February 2015 - First Published: 19th January 2015 British Gas has become the second supplier to reduce the cost of gas for its customers following the dramatic fall in wholesale prices, with a 5% cut coming into force on 27 February. Read More...

Switching energy is quicker than ever

Updated: 03rd February 2015 - First Published: 15th January 2015 Have you been thinking about switching energy suppliers, but been put off by the thought of lengthy switching times? Well, you’re in luck, as it could now take just 17 days to switch suppliers, and the pay-off could be worth it. Read More...

E.ON cuts gas prices – will others follow?

Updated: 13th January 2015 - First Published: 13th January 2015 E.ON announced this morning that it’s reducing standard gas prices by an average of 3.5%, effective immediately, which is the equivalent to £24 off an average gas bill per year. Read More...

Are you owed £50 by your energy company?

Updated: 03rd February 2015 - First Published: 12th December 2014 No-one likes paying more than they need to for their gas and electricity, but many of us end up doing just that. Isn’t it time you got it back? Happily, the industry has stepped up and is working hard to reunite customers with the cash they’re owed. Read More...

Don’t let vampire appliances suck your cash

Updated: 03rd February 2015 - First Published: 08th December 2014 Chances are, you’ll use a whole lot more energy at this time of year than in the summer. Read More...

British Gas hit with £11.1m fine

Updated: 19th April 2017 - First Published: 04th December 2014 British Gas has been fined a total of £11.1 million for failing to meet its environmental obligations, after an investigation conducted by industry regulator Ofgem found that the supplier fell far short of its 2012 deadline. Read More...

Were you overcharged for gas?

Updated: 28th November 2017 - First Published: 28th November 2014 Paying for energy will undoubtedly be at the forefront of a lot of people’s minds at the moment, but how you pay won’t normally take up quite so much thought. Well, it could be time to give it some attention, as some customers have been overcharged. Read More...

Big Six complaints to hit record highs

Updated: 21st November 2014 - First Published: 21st November 2014 Are you happy with your energy supplier? If not, you’re not alone. Industry regulator Ofgem has revealed that around 5.5 million complaints were made against the Big Six in 2013, and this year there’s set to be even more. Read More...

How to save £1,500 on your energy bills

Updated: 12th November 2014 - First Published: 12th November 2014 Winter is approaching fast, and that means the heating is probably getting turned up a notch or two. Unfortunately, it also means thoughts may be turning to how you’ll afford it, but if you’re energy-efficient, you could save as much as £1,584. Read More...

Worried about energy bills? Here are ways to cope

Updated: 06th November 2014 - First Published: 06th November 2014 There’s been a noticeable drop in temperature over the last few days, and it looks as though winter is storming ahead – as is the need to start turning up the heating. But, this could leave many in a state of panic about how they’ll afford it. Read More...

Take control of your heating and save £75 a year

Updated: 21st October 2014 - First Published: 21st October 2014 When the clocks tick back this weekend, it’s likely that more and more of the nation’s thermostats will be ticking forward. Read More...

Energy FAQs – your questions answered

Updated: 15th October 2014 - First Published: 15th October 2014 Does the world of energy confuse you? All those price hikes, tariffs, new suppliers and contracts can make it difficult to know where to start, so we’re here to help. We’ve answered some of the key energy-related questions to help simplify things. Read More...

Ofgem unveils new rules for energy suppliers

Updated: 13th November 2017 - First Published: 13th October 2014 Energy watchdog Ofgem has released new proposals designed to make the annual statements of energy companies more accessible, clearer and easier to compare. Read More...

Is going green the best way to cut energy bills?

Updated: 09th October 2014 - First Published: 09th October 2014 In a welcome move this week, the Government announced its plans to put an extra £100m into the Green Deal Home Improvement Fund. It means more people than ever will be able to benefit, and in the long run, going green could save you a serious amount. Read More...

Are you ready for the big winter switch on?

Updated: 02nd October 2014 - First Published: 02nd October 2014 It may be unseasonably warm for much of the country, but October is traditionally the month when households try to avoid tumbling temperatures and take the sting out of darker nights by turning on the heating. So, are you ready? Read More...

Comparison sites named top way to switch energy

Updated: 29th September 2014 - First Published: 29th September 2014 It’s official – price comparison sites are the best way to switch energy supplier. Or at least, they’re the most popular. More consumers than ever are using comparison sites to switch, beating phoning suppliers directly as the main method. Read More...

Are you prepared for rising energy bills?

Updated: 24th September 2014 - First Published: 24th September 2014 A change in seasons can only mean one thing – the argument over when to put the heating on is edging ever closer. Given that energy bills are taking an increasingly large chunk out of the household budget, more people could be waiting longer... Read More...

The big energy switch

Updated: 09th September 2014 - First Published: 09th September 2014 The big six are repeatedly coming under fire, namely over their seemingly endless commitment to increasing prices. Well, it looks like customers have had enough - many have switched to smaller suppliers, with the big six rapidly losing market share. Read More...

Gas companies accused of ripping off customers

Updated: 23rd June 2017 - First Published: 02nd September 2014 Households have long been feeling the pressure from gas and electricity bills. It’s even more frustrating when you realise that gas customers are being charged three times more than suppliers – so why aren’t bills going down? Read More...

Could you save money by switching energy supplier?

Updated: 14th August 2014 - First Published: 14th August 2014 The last 12 months have seen energy customers become increasingly dissatisfied with their supplier, and a huge number of them have ditched the big six in favour of smaller alternatives. Is it time you did the same? Read More...

Ofgem announces plans to reduce energy bills

Updated: 31st July 2014 - First Published: 31st July 2014 In welcome news for energy customers, Ofgem has set out its proposed price control settlements for some of the UK’s biggest electricity networks, which could result in energy bills being an average of £12 cheaper per year. Read More...

How to save money on your energy bills

Updated: 30th July 2014 - First Published: 30th July 2014 The cost of gas and electricity is an ongoing concern for many homeowners. It may be summer but that doesn’t mean the bills stop, which is why we’ve put together a few key ways you can save money - no matter what time of year it may be. Read More...

Small suppliers are winning the energy race

Updated: 23rd July 2014 - First Published: 23rd July 2014 Are you happy with your energy supplier? Unfortunately, the answer could well be no. According to research, customer satisfaction towards the Big Six energy firms is measurably low – but the smaller suppliers are coming out on top. Read More...

Energy complaints soar to record levels

Updated: 14th July 2014 - First Published: 14th July 2014 Are you unhappy with your energy provider? Well, it seems that you’re not alone, with complaints about energy companies having risen to the highest level ever recorded. Read More...

British Gas mis-sold to customers

Updated: 04th July 2014 - First Published: 04th July 2014 British Gas, one of the big six energy companies, has mis-sold deals to potential customers by exaggerating the savings that could be made by switching, industry regulator Ofgem has said. Read More...

Energy market to face competition investigation

Updated: 27th June 2014 - First Published: 27th June 2014 There’s no denying the fact that the cost of gas and electricity has increased considerably in recent years. The lack of competition in the sector is thought the be a key reason, and happily it seems that the industry regulator agrees. Read More...

Energy: Switching supplier to take three days

Updated: 16th June 2014 - First Published: 16th June 2014 Do you feel like you are paying too much for your gas and electricity? Perhaps you consider comparing deals and changing supplier, but can you really be bothered with the hassle? Read More...

Energy costs less for suppliers – but not for us

Updated: 12th June 2014 - First Published: 12th June 2014 Wholesale gas and electricity prices have been falling significantly over the last few months, but customers aren’t seeing the benefit. That’s why Ofgem has demanded that suppliers take action. Read More...

5 ways to cut your energy bills down to size

Updated: 28th March 2017 - First Published: 05th June 2014 Despite the UK edging ever-closer to summer, energy costs are still high on the agenda. You don’t want to pay more than you need to, but there are ways to cut your energy bills down to size… Read More...

SSE sees profit jump 9.6%

Updated: 22nd May 2014 - First Published: 22nd May 2014 SSE has reported a 9.6% rise in pre-tax profits in the year to 31 March, totalling £1.55bn – up from £1.4bn the previous tax year – which had largely been down to strong performance in its electricity transmission operations, said the firm. Read More...

Energy will cost you more if you prepay

Updated: 21st May 2014 - First Published: 21st May 2014 There’s no getting away from the fact that the cost of energy has risen significantly over the last few years, but did you know that some consumers will be charged more simply for how they choose to pay? Read More...

E.ON to pay record £12m mis-selling fine

Updated: 19th May 2014 - First Published: 16th May 2014 E.ON Energy has been ordered to pay a record penalty of £12 million following a mis-selling investigation by Ofgem, with the firm having breached energy sales rules on a large scale between June 2010 and December 2013. Read More...

Energy price freeze makes voters’ wishlist

Updated: 08th May 2014 - First Published: 08th May 2014 Yesterday marked one year until the next UK General Election takes place, and that’s got a lot of people thinking about what they’d like to see on party manifestos. Well, according to research, freezing energy prices easily makes the list. Read More...

Are you a smart energy shopper?

Updated: 25th April 2014 - First Published: 24th April 2014 We wouldn't think of settling for the first holiday we find and most of us regularly use comparison sites to find the best insurance deals, so why are we so reluctant to search out the best offers when it comes to energy tariffs? Read More...

Ensuring a fair energy deal is had by all

Updated: 10th April 2014 - First Published: 10th April 2014 With the ‘big six’ energy companies dominating the headlines – not always for the right reasons – your thoughts may turn to switching your supplier, perhaps to a smaller organisation offering competitive prices. Read More...

Complaints about energy companies triple in a year

Updated: 08th April 2014 - First Published: 08th April 2014 The big six energy companies have been repeatedly under fire over the last few months and it seems that consumers have had enough, with complaints about energy firms having soared to record levels. Read More...

Energy firms in competition inquiry

Updated: 28th March 2014 - First Published: 28th March 2014 Energy firms are regularly coming under fire for their ever-increasing prices, and now it seems they could be under further investigation after a report by industry regulator Ofgem criticised the lack of competition in the sector. Read More...

Quick Response to getting better energy deals

Updated: 11th March 2014 - First Published: 11th March 2014 Many consumers already use comparison sites to try and get the best deals when it comes to energy, but in new plans, getting a first-rate tariff could become even easier. Read More...

Could the Ukraine crisis affect energy payments?

Updated: 05th March 2014 - First Published: 05th March 2014 You might not think that the Ukraine crisis would directly affect your financial arrangements, at least not in the short-term, but it could be time to think again. What about gas? Read More...

Energy firms “must trade fairly”

Updated: 27th February 2014 - First Published: 27th February 2014 Major energy firms have long been under scrutiny for failing to trade fairly, with a lack of competition meaning many consumers are faced with little choice when choosing supplier. Read More...

Energy companies to offer direct debit refunds

Updated: 19th February 2014 - First Published: 19th February 2014 With energy bills only ever seeming to be on the rise, it’s always encouraging to get some good news from the sector. Happily, it's been announced that certain energy companies will now automatically refund direct debit customers who are in credit. Read More...

Householders can’t afford to turn up the heat

Updated: 14th February 2014 - First Published: 14th February 2014 The nation might be in the grip of some of the worst weather seen for some time, but that doesn’t mean householders are turning up the heat according to a survey carried out by energyhelpline.com. Read More...

Are energy customers being ripped off?

Updated: 05th February 2014 - First Published: 05th February 2014 MPs have accused energy companies of “ripping off” customers who don’t settle their bill by direct debit, with Government figures revealing that cash payers typically have to fork out £114 more per year than those who make payments automatically. Read More...

Electricity switching hits record levels

Updated: 22nd January 2014 - First Published: 21st January 2014 The number of people who switched electricity supplier at the end of 2013 reached record levels, according to figures from industry data provider ElectraLink. Read More...

Will energy price hikes be on the backburner?

Updated: 20th January 2014 - First Published: 20th January 2014 Over the last few months, UK consumers have suffered an onslaught of energy price hikes with all major suppliers implementing rises of a greater or lesser extent. Read More...

Energy providers confirm price cuts

Updated: 10th January 2014 - First Published: 09th January 2014 In the last few days two more energy providers have confirmed they’ll be lowering their prices in response to the Government’s changes to green levies, with both SSE and Npower passing on savings to customers. Read More...

Scottish Power confirms price cuts

Updated: 06th January 2014 - First Published: 06th January 2014 In welcome news for those struggling with energy bills, Scottish Power has announced plans to reduce its prices by an average of 3.3%. Read More...

Energy tariff reforms set to make things simpler

Updated: 03rd January 2014 - First Published: 02nd January 2014 Changes to energy tariffs, intended to create a more transparent market and a simpler method of comparison for consumers, are set to come into force. Read More...

Npower to pay £3.5m to vulnerable customers

Updated: 23rd December 2013 - First Published: 23rd December 2013 Npower has agreed to pay a total of £3.5 million to its most vulnerable customers, after an investigation by Ofgem found serious failings in the firm’s sales processes and clear breaches of its marketing licence. Read More...

E.ON announces price rise

Updated: 06th December 2013 - First Published: 06th December 2013 Energy giant E.ON has just announced that it, too, will be raising prices this winter, with the average dual fuel energy bill set to rise by 3.7%. Read More...

Energy price cuts on the horizon

Updated: 02nd December 2013 - First Published: 02nd December 2013 In welcome news for consumers, energy firms are announcing plans to cut energy prices or freeze bills in the wake of the Government’s review of green levies. Most householders will see a reduction by an average of £50. Read More...

Big energy profits = big bills for consumers

Updated: 26th November 2013 - First Published: 26th November 2013 A report released by Ofgem has revealed that the big six energy firms saw profit margins in the supply of gas and electricity rise by 77% in the last financial year – and that’s before the latest spate of price rises hit consumers. Read More...

Beware of energy companies overcharging

Updated: 21st November 2013 - First Published: 21st November 2013 A new report released from consumer campaign body Keep Me Posted has revealed that, not only do energy customers face even bigger bills when price hikes come into effect, but a large proportion are actually being overcharged by their energy supplier. Read More...

Npower sells accounts – will it make a Big Seven?

Updated: 20th November 2013 - First Published: 20th November 2013 Npower has just announced it plans to sell 770,000 customer accounts to Telecom Plus, subject to approval by Telecom’s shareholders and the Office of Fair Trading. Read More...

Complaints to energy firms on the rise

Updated: 19th November 2013 - First Published: 19th November 2013 According to research from Consumer Futures, the big six energy firms have seen an increasing number of complaints brought against them in the period April-June 2013, with Npower topping the list. Read More...

The energy price war

Updated: 14th November 2013 - First Published: 14th November 2013 Earlier this week EDF became the latest energy firm to announce a price rise, but at just 3.9% it’s less than half that of its major rivals. That leaves E.On being the only one of the Big Six still to announce a hike. Read More...

Energy firms set to refund customer overpayments

Updated: 12th May 2017 - First Published: 13th November 2013 Energy providers will no longer be able to hold onto the cash from customers’ direct debit overpayments under new rules due to be implemented over the coming weeks. Read More...

Infographic: What goes into my energy bills?

Updated: 12th November 2013 - First Published: 12th November 2013 Did you know that the wholesale cost of Gas and Electricity makes up, on average, just under half of your energy bill? In the explained infographic, courtesy of EDF Energy, they have revealed the five main elements influencing the other half. Read More...

UK's Cheapest Gas & Electricity Tariffs

Updated: 12th November 2013 - First Published: 12th November 2013 The thought of switching your energy supplier can be a daunting task. However, switching energy suppliers is a simple process all you need is your postcode and a few basic details. Read More...

EDF raises bills – at a time many face cut offs

Updated: 12th November 2013 - First Published: 12th November 2013 EDF Energy has just announced plans to raise its gas and electricity prices by an average of 3.9%, bringing its standard variable price to £1,300 per year – an increase of £49. Read More...

24-hour energy switching in the pipeline

Updated: 28th March 2017 - First Published: 31st October 2013 Energy secretary Ed Davey has given energy consumers a much-needed treat this Halloween, by announcing plans to ensure they can switch suppliers in as little as 24 hours. Read More...

Scottish Power to raise rates by 8.6%

Updated: 25th October 2013 - First Published: 24th October 2013 Scottish Power has just announced its plans to raise dual-fuel energy bills by an average of 8.6%, making it the fourth of the big six to increase its rates. Read More...

Fears about winter fuel bills on the rise

Updated: 23rd October 2013 - First Published: 23rd October 2013 According to the Citizens Advice Bureau around 4 in 5 low income households are worried about their winter fuel bills, which could leave many living in uncomfortably cold homes during the months ahead. Read More...

Scottish Power to pay customers £8.5m

Updated: 22nd October 2013 - First Published: 22nd October 2013 Scottish Power has been ordered to pay its customers a total of £8.5 million in penalties, after an Ofgem investigation into its doorstep and telephone selling practices found them to be “misleading”. Read More...

Npower announce 10.4% price hike

Updated: 21st October 2013 - First Published: 21st October 2013 Npower has just announced plans to increase its dual-fuel energy bills by as much as 10.4%, with changes due to come into effect from 1st December. Read More...

The Co-op to raise energy prices by 4.5%

Updated: 18th October 2013 - First Published: 18th October 2013 The Co-operative Energy is the latest firm to announce increases to gas and electricity prices, with customers set to see average bills rise by 4.5%. Read More...

British Gas announce price rises of 9.2%

Updated: 17th October 2013 - First Published: 17th October 2013 Customers of British Gas are set to see their dual-fuel energy bills rise by an average of 9.2%, it was announced this morning. Read More...

50,000 consumers switch after SSE increase

Updated: 28th March 2017 - First Published: 14th October 2013 More than 50,000 energy customers have switched suppliers since SSE announced price hikes of 8.2% last week, and more are expected to follow suit. Read More...

SSE customers to see fuel bills rise by 8.2%

Updated: 10th October 2013 - First Published: 10th October 2013 SSE has announced that gas and electricity prices will rise by an average of 8.2%, with the increase coming into effect from 15th November. Read More...

Millions benefit from Winter Fuel Payment

Updated: 22nd May 2017 - First Published: 09th October 2013 Latest official figures released by the Department for Work & Pensions indicate that 12.5 million older people received the Winter Fuel Payment last year. Read More...

Elderly face energy price hikes

Updated: 02nd October 2013 - First Published: 02nd October 2013 Tens of thousands of E.on’s elderly customers face a hike in energy bills after the energy supplier announced it will be scrapping its low-cost tariff for those aged over 60. Read More...

Energy switching numbers at all-time low

Updated: 30th September 2013 - First Published: 30th September 2013 Despite consumers being urged to shop around to secure better energy rates, figures released by the Department for Energy and Climate Change (DECC) show that the number of households switching electricity supplier is at a record low. Read More...

2.5 million people use credit to pay utility bills

Updated: 28th March 2017 - First Published: 30th September 2013 Research by the Debt Advisory Centre has revealed a worrying trend of people borrowing money to pay for their utility bills. Read More...

Labour leader promises to freeze energy prices

Updated: 24th May 2017 - First Published: 25th September 2013 Labour leader Ed Miliband has promised that if his party wins the next general election in 2015 then they will freeze gas and electricity prices for 20 months. Read More...

Calls to slash energy switching to one day

Updated: 23rd September 2013 - First Published: 23rd September 2013 First Utility is urging the UK’s Big Six energy firms to slash the time it takes for customers to switch suppliers to one day. Read More...

Nearly 4 in 5 tenants never switch energy supplier

Updated: 19th September 2013 - First Published: 19th September 2013 As energy price hikes loom on the horizon, the regulator Ofgem has reminded tenants that it is their right to be able to switch energy provider. Read More...

Fix your energy tariff before winter price hikes

Updated: 09th September 2013 - First Published: 09th September 2013 After a long, hot summer the last concern on consumers’ minds will be paying for gas and electricity bills in the cold months ahead, but, with prices expected to rise again, now might be the perfect time to fix your bills. Read More...

Energy price hikes ‘imminent’

Updated: 16th August 2013 - First Published: 16th August 2013 Customers have been warned to expect energy price hikes of between 5 – 10% in the new year due to the increasing costs of wholesale pricing. Read More...

Npower profits surge by 11%

Updated: 15th August 2013 - First Published: 15th August 2013 Npower today revealed a 11% surge in UK gas revenues for the first half of this year. Read More...

MP report blasts Ofgem

Updated: 30th July 2013 - First Published: 30th July 2013 The energy regulator, Ofgem, has been heavily criticised by MPs over its lack of action in protecting consumers’ interests. Read More...

HUGE Switch returns to help consumers save money

Updated: 25th July 2013 - First Published: 25th July 2013 The energy switching company, Energyhelpline, has confirmed it is to re-instate its HUGE Switch scheme to help consumers keep their energy costs to a minimum. Read More...

Scottish Power doubles profits

Updated: 12th July 2013 - First Published: 12th July 2013 Scottish Power has been criticised for doubling its profits in 2012, as households battle to make ends meet in the face of rising gas and electricity bills. Read More...

E.On hit with £3 million fine

Updated: 09th July 2013 - First Published: 09th July 2013 Energy firm E.On has been fined £3 million by failing to accurately report how many free energy-saving light bulbs it had distributed to customers as part of a Government scheme aimed at cutting carbon emissions. Read More...

Utility profits grow at expense of households

Updated: 12th April 2013 - First Published: 10th April 2013 Energy suppliers have been criticised for increasing profits by 111%, as households battle to make ends meet in the face of rising gas and electricity bills. Read More...

SSE hit with £10.5 million fine

Updated: 03rd April 2013 - First Published: 03rd April 2013 The energy provider SSE has been fined £10.5 million for ‘prolonged and extensive’ mis-selling of products to customers, the largest fine ever handed to a supplier by the energy watchdog Ofgem. Read More...

Extended winter sees energy bills soar higher

Updated: 26th March 2013 - First Published: 26th March 2013 With the latest cold snap set to continue into the Easter Bank Holiday, homeowners have been told they could save almost £400 on their annual energy bills by switching providers Read More...

Profits grow as energy prices rise

Updated: 07th March 2013 - First Published: 05th March 2013 RWE, the parent company of energy provider npower, has announced an operating profit of £390 million for 2012, a 34% increase from 2011. Read More...

Profits rise at British Gas

Updated: 27th February 2013 - First Published: 27th February 2013 British Gas has announced its annual profits from residential energy supply grew to £606 million during last year, up by 11% from 2011. Read More...

Ofgem warns of higher energy prices

Updated: 19th February 2013 - First Published: 19th February 2013 The owner of the energy watchdog, Ofgem, has claimed household energy bills could increase as a result of power shortages and the UK becoming more dependent on imported energy. Read More...

Scheme to help thousands “stay warm for less"

Updated: 28th January 2013 - First Published: 28th January 2013 The Department of Energy and Climate Change (DECC) has launched a scheme today to help households reduce energy costs and make their homes more energy efficient. Read More...

Save money on your energy bills this winter

Updated: 23rd January 2013 - First Published: 23rd January 2013 As the icy blast tightens its grip on the UK, there has never been a better time to shop around for the best gas and electricity tariff. Read More...

Profits and price hikes add to winter blues

Updated: 15th November 2012 - First Published: 15th November 2012 The energy firms SSE and Centrica, the parent company of British Gas, have both announced mammoth half-yearly profits over the past 24 hours, angering customers who have borne the brunt of recent price rises. Read More...

British Gas jumps on price hike bandwagon

Updated: 14th December 2012 - First Published: 15th November 2012 The average British Gas dual fuel bill is expected to increase by approximately £80 a year as a result of the latest energy prise rise to be announced this week. Read More...

SSE profits up by 38%

Updated: 15th November 2012 - First Published: 14th November 2012 The energy firm SSE has announced half-yearly profits of 38% for the past six months, angering customers and consumer groups. Read More...

EDF Energy increases prices for winter

Updated: 01st November 2012 - First Published: 26th October 2012 EDF Energy has announced it is to increase its energy prices by 11% with effect from 7 December, following price rises from a number of other high profile providers. Read More...

Fixed rate energy prices rising

Updated: 18th October 2012 - First Published: 18th October 2012 Fixed rate tariffs are climbing in price following announcements that British Gas, Scottish Power and npower will be hiking charges this winter. Read More...

Scottish Power energy price hike

Updated: 16th October 2012 - First Published: 16th October 2012 Scottish Power has become the third supplier in four days to announce energy price hikes. Read More...

Energy prices set to rise as temperatures drop

Updated: 12th October 2012 - First Published: 12th October 2012 The majority of households in the UK will have been reaching for the thermostat over recent weeks as the winter begins to close in. Read More...

British Gas profits rise

Updated: 31st December 2012 - First Published: 26th July 2012 Figures released by British Gas today have shown a 23% increase in operating profits, over the first half of this year. Read More...

High cost of not switching off

Updated: 26th June 2012 - First Published: 26th June 2012 A new study has revealed the high cost of leaving home electronics, such as televisions and computers, in standby mode. Read More...

E.ON makes pledge not to increase prices

Updated: 14th May 2012 - First Published: 14th May 2012 E.ON has pledged not to increase its residential gas and electricity prices in 2012. Read More...

British Gas warns over higher bills

Updated: 29th January 2013 - First Published: 11th May 2012 The owner of British Gas has warned that the rising wholesale costs of gas are likely to make UK household bills more expensive this year. Read More...

Energy firms to offer best deals to customers

Updated: 11th April 2012 - First Published: 11th April 2012 The big six energy firms in the UK have agreed a deal to let their customers know the best deals for them, it has been announced. Read More...

E.ON to face sales probe by Ofgem

Updated: 05th April 2012 - First Published: 05th April 2012 Energy supplier E.ON is to face an investigation from Ofgem over its sales practices. Read More...

EDF makes vulnerable customer pledge

Updated: 27th March 2012 - First Published: 27th March 2012 EDF Energy has pledged to cut bills for elderly vulnerable customers who are not on its cheapest deal. Read More...

EDF agrees to pay £4.5 million package

Updated: 09th March 2012 - First Published: 09th March 2012 EDF Energy has agreed to pay out £4.5 million after an investigation by Ofgem found the firm breached rules. Read More...

British Gas offering insulation incentives

Updated: 21st February 2012 - First Published: 21st February 2012 British Gas is offering people £50 to put forward households that need their properties insulated. Read More...

Households braced for February fuel bills hikes

Updated: 03rd February 2012 - First Published: 03rd February 2012 Households are bracing themselves for soaring fuel bills this month as freezing weather sets in. Read More...

Co-op wins Consumer Moneyfacts Awards energy gong

Updated: 02nd February 2012 - First Published: 02nd February 2012 Consumer Money Awards, Co-operative Energy Read More...

Millions missing out on energy bill savings

Updated: 19th January 2012 - First Published: 19th January 2012 Homeowners have been urged to better insulate their homes and check they are on the best tariffs to bring down the cost of their energy bills this winter. Read More...

ScottishPower reveals cut in gas prices

Updated: 17th January 2012 - First Published: 17th January 2012 ScottishPower has announced around 1.4 million domestic gas customers will see a reduction in their gas bills from next month. Read More...

E.ON announces 6% cut in electricity prices

Updated: 16th January 2012 - First Published: 16th January 2012 E.ON has become the latest energy provider to announce a reduction in either its gas or electricity prices over the past few days. Read More...

British Gas makes 5% electricity price cut

Updated: 12th January 2012 - First Published: 12th January 2012 British Gas has followed the lead of EDF Energy by announcing price cuts to its electricity tariffs. Read More...

EDF becomes first of ‘Big Six’ to signal price cut

Updated: 11th January 2012 - First Published: 11th January 2012 EDF Energy has become the first of the UK’s ‘Big Six’ energy firms to announce a cut in prices Read More...

Energy price cuts may be ‘just around the corner’

Updated: 10th January 2012 - First Published: 10th January 2012 Energy prices could be cut by as much as 10% by the end of the winter, giving financially stretched Britons a welcome boost. Read More...

Ovo Energy cuts its dual fuel prices

Updated: 06th January 2012 - First Published: 06th January 2012 Ovo Energy has announced that it has cut its dual gas and electricity tariff by 5%. Read More...

Energy customers think firms ‘don’t care’

Updated: 05th January 2012 - First Published: 05th January 2012 The vast majority of people think that their energy company ‘doesn’t care’ about them. Read More...

Energy prices creating ‘heat or eat’ decision

Updated: 23rd December 2011 - First Published: 23rd December 2011 The rising cost of gas and electricity is forcing many families to cut back their spending on Christmas festivities, a new poll has revealed. Read More...

Price war hope as Co-op Energy lowers prices

Updated: 19th December 2011 - First Published: 19th December 2011 A price war in the energy market could be on the cards after Co-operative Energy announced it is to lower its prices next year. Read More...

SSE to compensate mis-sold doorstep switchers

Updated: 15th December 2011 - First Published: 15th December 2011 Energy provider SSE says it has put aside £5 million to compensate customers who were wrongly persuaded to switch their gas and electricity supply to the company on their doorstep. Read More...

Elderly people warned over energy saving scam

Updated: 02nd December 2011 - First Published: 02nd December 2011 Elderly people have been warned to be aware of scammers offering energy saving devices. Read More...

Ofgem announces new energy rules

Updated: 01st December 2011 - First Published: 01st December 2011 Consumers will be given the option to take a ‘no frills’ energy tariff under new rules put forward by Ofgem. Read More...

British Gas to simplify gas and electric tariffs

Updated: 09th June 2017 - First Published: 24th November 2011 British Gas has revealed plans to simplify its gas and electricity tariffs after admitting the industry had lost the trust of consumers. Read More...

Black Thursday for gas and electricity bills

Updated: 10th November 2011 - First Published: 10th November 2011 Households have been urged to check what they are paying for their energy bills after the last of the latest round of gas and electricity price hikes came into effect at midnight last night. Read More...

Npower hit with £2m fine for customer failings

Updated: 31st October 2011 - First Published: 31st October 2011 Npower has been hit with a £2 million fine for failing to properly deal with complaints from customers. Read More...

Hope for consumers as ‘Big Six’ to meet with PM

Updated: 17th October 2011 - First Published: 17th October 2011 Gas and electricity customers will be hoping for good news about their bills after the UK’s six largest energy firms were invited to meet the Prime Minister. Read More...

Simpler energy tariffs on the horizon

Updated: 14th October 2011 - First Published: 14th October 2011 Under fire gas and electricity providers are to be forced to introduce simple tariffs, clearer bills and annual statements under radical reforms proposed by Ofgem. Read More...

Energy firms accused over cheap deal advice

Updated: 13th October 2011 - First Published: 13th October 2011 Energy companies stand accused of giving inaccurate information and wrong advice to people who ring up to switch their gas and electricity tariffs. Read More...

British Gas calls time on cold call doorstep sales

Updated: 12th October 2011 - First Published: 12th October 2011 British Gas has been applauded for deciding to bring to an end cold call doorstep sales. Read More...

Cheapest annual fuel deal tops £1,000

Updated: 05th October 2011 - First Published: 05th October 2011 The cheapest annual dual fuel bill in the UK has risen above £1,000 for the first time ever. Read More...

Energy customers hit by double price rise blow

Updated: 03rd October 2011 - First Published: 03rd October 2011 Millions of Britons faced up to more energy price misery over the weekend, despite renewed calls for a fairer deal for customers. Read More...

Complicated energy bills even baffle accountants

Updated: 30th September 2011 - First Published: 22nd September 2011 The tariffs on energy bills are so complicated that even an accountant could not calculate how much they should pay, new research has revealed. Read More...

Chris Huhne pledges tough action for energy firms

Updated: 20th September 2011 - First Published: 20th September 2011 The Government’s Energy Secretary, Chris Huhne, has pledged to get tough with the UK’s big six energy companies at the Liberal Democrat party conference. Read More...

EDF reveals gas and electricity price rises

Updated: 15th September 2011 - First Published: 15th September 2011 The last of the major energy suppliers has confirmed it will be raising the price of its gas and electricity in November. Read More...

EDF suspends doorstep sales

Updated: 07th September 2011 - First Published: 07th September 2011 EDF Energy has become the third of the UK’s ‘Big Six’ gas and electricity firms to suspend doorstep sales. Read More...

Laziness costing Britons £1 billion in heating

Updated: 02nd September 2011 - First Published: 02nd September 2011 Around £1 billion is being wasted each year by UK households because they ‘cannot be bothered’ to insulate, an energy company has said. Read More...

The gloves come off in battle for energy customers

Updated: 01st September 2011 - First Published: 01st September 2011 Energy companies are duking it out to pick up the customers who are looking for a new deal after rises in gas and electricity bills. Read More...

Npower signals energy price rise

Updated: 17th August 2011 - First Published: 17th August 2011 Npower has become the latest of the UK’s major gas and electricity suppliers to announce that it will be increasing prices for its domestic customers. Read More...

Energy customers braced for British Gas price rise

Updated: 17th August 2011 - First Published: 17th August 2011 Gas and electricity customers are bracing themselves for price rises, with the British Gas increase to come into effect tomorrow. Read More...

E.ON increases gas and electricity prices

Updated: 05th August 2011 - First Published: 05th August 2011 E.ON has become the latest gas and electricity provider to hike its prices. Read More...

Ofgem slaps British Gas with £2.5 million fine

Updated: 27th July 2011 - First Published: 27th July 2011 The energy regulator Ofgem has hit British Gas with a fine of £2.5 million for its failure to properly deal with customer complaints. Read More...

MPs call for energy mis-selling compensation

Updated: 29th July 2011 - First Published: 25th July 2011 A group of MPs has heaped pressure on energy firms to pay compensation to customers that were mis-sold gas and electricity deals by doorstep sellers. Read More...

SSE adds to gas and electricity price rise pain

Updated: 21st July 2011 - First Published: 21st July 2011 Scottish and Southern Energy (SSE) has become the latest gas and electricity provider to add to the price rise pain of homeowners. Read More...

British Gas announces energy price rises

Updated: 13th July 2011 - First Published: 08th July 2011 British Gas has begun notifying its customers that the price of their gas and electricity is to rise from next month. Read More...

British Gas likely to raise prices ‘in weeks’

Updated: 29th June 2011 - First Published: 29th June 2011 The company that owns British Gas has admitted that it is likely to increase its prices in the ‘next few weeks’. Read More...

Scottish Power faces investigation from Ofgem

Updated: 22nd June 2011 - First Published: 22nd June 2011 Scottish Power faces an investigation from the energy watchdog over a ‘potentially misleading’ offer it made in the wake of 19% price rises. Read More...

Energy price hike a ‘body blow for consumers’

Updated: 13th July 2011 - First Published: 08th June 2011 Scottish Power’s announcement that it is to increase the prices of gas by 19% and electricity by 10% has been labelled a ‘body blow for consumers’. Read More...

Scottish & Southern Energy rapped for mis-selling

Updated: 11th May 2011 - First Published: 11th May 2011 One of the ‘big six’ energy suppliers in the UK has been found guilty of misleading people into switching their gas and electricity firm. Read More...

British Gas customers warned prices might rise

Updated: 09th May 2011 - First Published: 09th May 2011 Customers of British Gas have been warned their energy bills might be about to go up. Read More...

New 30-day warning over gas and electricity rises

Updated: 28th April 2011 - First Published: 28th April 2011 Gas and electricity suppliers must now give their customers at least 30 days advance notice if they put their prices up. Read More...

Energy customers missing out on substantial saving

Updated: 06th April 2011 - First Published: 06th April 2011 The vast majority of energy customers are frittering away money by not shopping around for the best deal. Read More...

Surprise energy price hikes banned

Updated: 14th December 2012 - First Published: 29th March 2011 Energy firms will have to give customers advance warning when they plan to increase the cost of gas and electricity from next month. Read More...

Radical overhaul for gas and electricity suppliers

Updated: 14th December 2012 - First Published: 21st March 2011 Gas and electricity providers are failing consumers with their complex and unfair pricing practices, the industry regulator has declared. Read More...

EDF Energy announces energy price rises

Updated: 14th December 2012 - First Published: 04th February 2011 EDF Energy has become the last of the UK’s six major energy suppliers to announce a price rise for its customers. Read More...

Npower gas customers urged to claim refunds

Updated: 14th December 2012 - First Published: 26th January 2011 Customers of npower are being urged to make sure they take advantage of refunds being offered by the energy firm for gas overpayments in 2007. Date: 26/01/11 Read More...

E.ON confirms gas and electricity price hikes

Updated: 14th December 2012 - First Published: 11th January 2011 E.ON has become the fifth of the six major energy suppliers to increase its gas and electricity prices this winter. 11/01/11 Read More...

Give high energy bills the cold shoulder…

Updated: 14th December 2012 - First Published: 07th January 2011 Households facing higher energy bills in the New Year have been told they could benefit from free advice offered by the Energy Best Deal campaign. Read More...

Gas and electricity companies rated

Updated: 06th April 2011 - First Published: 08th December 2010 Against a backdrop of freezing weather and rising energy prices, a new energy complaints league table has been launched to help people decide which gas and electricity provider to choose. Read More...

Ofgem to investigate energy price hikes

Updated: 26th November 2010 - First Published: 26th November 2010 Brits feeling chilled by recent energy hikes will be relieved to know that the consumer watchdog Ofgem will be reviewing the rises. Read More...

Third supplier announces energy price hike

Updated: 19th November 2010 - First Published: 19th November 2010 ScottishPower has become the third major UK gas and electricity supplier to announce a price rise in the last few weeks. Read More...

British Gas announces 7% price rise

Updated: 30th June 2017 - First Published: 12th November 2010 British Gas has announced that some of its customers will face a 7% rise in the cost of their gas and electricity from next month. Read More...

Two million npower customers set for refund

Updated: 01st October 2010 - First Published: 01st October 2010 Almost two million npower customers who overpaid for gas in 2007 are to receive a refund. Read More...

Further energy firm makes price cuts

Updated: 05th March 2010 - First Published: 05th March 2010 Millions of energy customers in the UK are set to benefit from reduced bills after Scottish and Southern Energy (SSE) announced it is to cut its prices... Read More...

British Gas cuts prices by seven per cent

Updated: 04th February 2010 - First Published: 04th February 2010 British Gas has announced that its standard gas prices will fall by an average of seven per cent from today... Read More...

Energy bills could rise by a third by 2020

Updated: 18th December 2009 - First Published: 18th December 2009 Energy bills could increase by over a third during the next decade, with poorly insulated homes to blame, a report has warned... Read More...

Electricity bills to rise every year until 2015

Updated: 17th December 2009 - First Published: 07th December 2009 Consumers can expect to see a slight increase in their monthly electrcity bills for the next five years, as a result of network upgrades. Read More...

Energy customers urged to make homes efficient

Updated: 04th December 2009 - First Published: 01st December 2009 Homeowners have been told they could lower their gas and electricity bills by increasing the energy efficiency of their properties. Read More...

Help for fuel poverty households

Updated: 11th May 2017 - First Published: 19th November 2009 The poorest and most vulnerable energy consumers are to receive a greater amount of help as a result of new legislation revealed in the Queen’s Speech... Read More...

New Ofgem changes mean more muscle for consumers

Updated: 20th October 2009 - First Published: 20th October 2009 Ofgem has announced that it has delivered a number of new changes that the body says will give consumers more clout in the energy market... Read More...

Money strugglers told to seek help early

Updated: 12th October 2009 - First Published: 12th October 2009 People in financial difficulty have been urged to seek help sooner rather than later as Advice Week 2009 gets underway... Read More...

Energy bill warning

Updated: 09th October 2009 - First Published: 09th October 2009 Homeowners have been warned that household energy bills could rise by as much as 60% by 2016, by the regulator of the gas and electricity markets... Read More...

Energy bills could climb higher

Updated: 18th September 2009 - First Published: 18th September 2009 Consumers have been warned they are unlikely to see any cuts in their energy bills over the coming year, despite profits for the energy firms seemingly set to rise... Read More...

Consumers told to find best energy deal

Updated: 15th September 2009 - First Published: 15th September 2009 People who have never before switched their energy supplier could save on average between £73 and £91, it has been revealed... Read More...

Call to scrap VAT on green white goods

Updated: 18th August 2009 - First Published: 18th August 2009 The Government has been urged to remove VAT from energy efficient appliances and to consider the introduction of a car-industry-style scrappage scheme in order to both help the environment and households cut their energy bills... Read More...

Energy firms should slash prices, says group

Updated: 30th July 2009 - First Published: 30th July 2009 A consumer champion group has called on energy firms to make further cuts to their prices, after profits at British Gas’ residential arm increased significantly over the last six months. Read More...

Green vision unveiled by Government

Updated: 04th August 2009 - First Published: 15th July 2009 The Government has unveiled plans to significantly reduce the UK’s carbon footprint, which it says will create economic growth and support over a million jobs. Read More...

Energy customers overcharged

Updated: 25th June 2009 - First Published: 25th June 2009 UK consumers are being overcharged by £74 a year on average for the energy they use, as companies are refusing to pass on declines in wholesale prices in full, according to Consumer Focus. Read More...

Consumers 'confused' about energy tariffs

Updated: 14th May 2009 - First Published: 14th May 2009 The variety of options by which consumers can pay for utilities is creating problems, an expert has noted. Read More...

Smart meter plan 'will reduce energy bills'

Updated: 12th May 2009 - First Published: 12th May 2009 The government has announced plans for all homes in Britain to have smart meters installed by 2020. Read More...

Energy bills 'should be standardised'

Updated: 11th May 2009 - First Published: 11th May 2009 A call has been made for gas and electricity tariffs to take on a standard format. Read More...

British Gas price cuts labelled disappointing

Updated: 07th May 2009 - First Published: 07th May 2009 Despite promising customers a ten per cent cut in their electricity bills, British Gas’ decision has been called disappointing by a consumer group. Read More...

Energy-efficient homes 'still in demand'

Updated: 29th April 2009 - First Published: 29th April 2009 Energy-efficient homes are not suffering the same fall in demand as other types of property on the housing market. Read More...

Enhanced support for struggling energy customers

Updated: 24th April 2009 - First Published: 24th April 2009 Gas and electricity customers who are on benefits and are struggling to pay their bills have been given an enhanced level of support. Read More...

Brits urged to shop around for utilities

Updated: 20th April 2009 - First Published: 20th April 2009 Shopping around for a cheaper gas and electricity provider is one way that consumers can make their wages go further, it has been stated. Read More...

Utility bills up for majority, study shows

Updated: 07th April 2009 - First Published: 07th April 2009 Britons are having to change their spending as a result of the economic downturn, research has revealed. Read More...

EU standards 'will reduce energy bills'

Updated: 06th April 2009 - First Published: 03rd April 2009 New standards for labelling household appliances have been predicted to help consumers save money on electricity bills. Read More...

Compensation for energy customers welcomed

Updated: 02nd April 2009 - First Published: 02nd April 2009 Plans to compensate gas and electricity customers who are paying too much through direct debits have been welcomed by a consumer body. Read More...

Scottish government announces fuel help plan

Updated: 31st March 2009 - First Published: 30th March 2009 Help for people struggling to pay gas and electricity bills has been announced by the Scottish government. Read More...

Ofgem criticises energy providers

Updated: 27th March 2009 - First Published: 27th March 2009 Energy companies have been told they must make significant improvements to their management of monthly direct debit payments made by customers. Read More...

Energy direct debits ‘interest-free loans’

Updated: 26th March 2009 - First Published: 26th March 2009 Energy firms are effectively using their customers’ money as ‘interest free loans’ by taking unnecessarily high payments each month, a consumer group has reported. Read More...

Ofgem to ban “unjustified” energy prices

Updated: 23rd March 2009 - First Published: 23rd March 2009 The Office of the Gas and Electricity Markets (Ofgem) has unveiled a package of new rules for energy suppliers which will ban “unjustified” prices. Read More...


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