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EDF suspends doorstep sales

EDF suspends doorstep sales

Category: Gas and electricity

Updated: 07/09/2011
First Published: 07/09/2011

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
EDF Energy has become the third of the UK 's 'Big Six' gas and electricity firms to suspend doorstep sales.

The company said that it had taken the decision as it understood that the majority of customers do not want to be sold energy on their doorstep via unsolicited calls.

British Gas and Scottish and Southern Energy have already pledged to suspend doorstep sales.

EDF Energy said that it would continue to sell energy face-to-face at retail venues and when appointments were made.

Consumer Focus, which has called for a blanket three month suspension of all energy doorstep sales, said the announcement has heaped pressure on npower, E.ON and Scottish Power to 'behave responsibly' and follow suit.

It said that Scottish Power has refused to end the practice, while npower and E.ON are yet to commit to a suspension.

"Energy firms have failed to deliver a solution on doorstep sales for their customers despite well-intentioned commitments over the last decade," said Audrey Gallagher, director of energy at Consumer Focus.

"Continued cold call sales by the remaining big suppliers could further damage consumers.

"We would urge all consumers to think twice before they buy on the doorstep, shop around for the best deal, and take time to think things over before making a final decision."

The group has urged energy regulator Ofgem to force suppliers to stop doorstep selling and consider an outright ban.

It is also asking that customers be clearly directed to independent advice by suppliers ahead of any home sales visits, and that consumers be informed if cheaper deals are available.

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