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Energy bills 'should be standardised'

Energy bills 'should be standardised'

Category: Gas and electricity

Updated: 11/05/2009
First Published: 11/05/2009

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This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
A call has been made for gas and electricity tariffs to take on a standard format.

Consumer Focus argued that customers can face difficulty when carrying out comparisons because of the differences in bills.

Head of company performance at the campaigner Audrey Gallagher explained that greater transparency is needed, as some people have signed up to seemingly good deals, only to find that prices increase later.

She noted that although switching gas and electricity providers is a "relatively easy" process, consumers do not want to be constantly doing it.

"Therefore, companies must be responsible when creating and marketing energy products," said Ms Gallagher.

Her comments come after Which? urged the government, Ofgem and energy suppliers to ensure that utility bills and tariffs are simplified.

The organisation argued that the availability of 4,000 gas and electricity tariffs makes it difficult for people to understand their schemes and therefore reduce their consumption and costs.

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