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Energy customers hit by double price rise blow

Energy customers hit by double price rise blow

Category: Gas and electricity

Updated: 03/10/2011
First Published: 03/10/2011

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Millions of Britons faced up to more energy price misery over the weekend, despite renewed calls for a fairer deal for customers.

Npower implemented its latest energy price rise on Saturday, meaning its 3.3 million households face an average hike of £135 for a standard dual fuel bill.

The company announced it would put up prices by an average of 15.7% for gas and 7.2% for electricity in August.

The rises mean that the average household bill for a dual fuel Npower customer will rise from £1,149 to £1,282.

In another blow for energy customers, EDF scrapped its cheapest dual fuel deal from the market late last week.

The Fixed Saver Version 2 had offered customers an average dual bill of £1,009 a year with a guarantee of no price rises until September 2012, but it has now been pulled for new customers.

This latest withdrawal means that all of the Big Six providers – British Gas, E.ON, ScottishPower, Scottish and Southern, EDF and Npower – have axed their cheapest tariffs over the last few months.

Scottish Power now offers the cheapest fixed price deal.

Its Online Fixed Price Energy December 2012 offer costs £1,015 per year for gas and electricity and fixes bills until December 2012.

The cheapest internet tariff also currently comes from ScottishPower, namely Online Energy Saver 15, which costs £990 a year. Average UK energy bills are currently about £1,300 a year.

Mark Todd, director of the independent price comparison service, said: "This double whammy of bad news means the price rises continue despite the calls from politicians to do something for consumers.

"Callers to our helpline just do not see an end in sight to this seemingly relentless upward spiral of gas and electricity price hikes. Most customers who call us firmly believe the privatised energy market isn't working for them.

"However, they can make a big difference to their household budgets by switching supplier or tariff. This tactic can save the average householder £310 a year for just a few minutes online or on the phone."

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