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New EU roaming charges introduced

New EU roaming charges introduced

Category: Mobile Phones

Updated: 29/08/2017
First Published: 01/07/2010

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
New rules have been introduced to help holiday makers in the European Union (EU) avoid huge mobile phone bills.

Exorbitant charges for data roaming – using the internet function on a handset – have long been a bone of contention with consumers, with many being hit with bills running into hundreds or even thousands of pounds or euros following a holiday.

However, new Roaming Regulations from the EU will see users automatically cut off when their monthly bill for using the internet abroad hits 50 euros.

Customers will also have the option to select a different cut-off limit offered by their operator, or they can completely opt out of a cap if they wish to do so.

Users will receive a message from their mobile providers when they reach 80% of the data roaming bill limit.

The new rules will see the cost of internet browsing on a mobile phone while in the EU fall, as the maximum wholesale price for data roaming has been cut from 1 euro to 0.80 euros per MB.

As well as data roaming, the cost of making a call while holidaying has also fallen. A maximum tariff of 0.39 euros a minute has been implemented, and 0.15 euros per minute for calls received.

Receiving a voice mail, which has long added to the cost of mobile phone bills for consumers when on holiday, will now be free.

Sending a text within the EU will continue to have a maximum price tag of 0.11 euros, while receiving a message is free.

All prices exclude VAT.

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