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A star is born…

A star is born…

Category: Money

Updated: 30/10/2009
First Published: 30/10/2009

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

After recently revealing the banks and building societies that came out on top in our new Consumer Money Awards, we thought that one winner in particular was deserving of an extra special mention.

Standing out from the considerable crowd of frontline workers within the wide world of financial services is Thelma Skelcher, of Foulsham Post Office in Norfolk, the winner of the Cashier of the Year award.

Having worked at the Post Office for almost ten years, Thelma, 63, is an integral part of the local community, whose enthusiasm for her job seems to know no bounds.

Nominated for the award because of her 'fantastic customer service, providing a friendly and helpful lifeline to locals in the village of Foulsham,' it is obvious that Thelma's efforts have made a huge impression on her public.

"I try to help my customers as much as I can," she explains, "especially the older people trying to get their money out of their card accounts, as they'll often put the wrong number in."

Following the death of her husband last year, Thelma now runs the Post Office by herself. Unfortunately, she also recently broke her leg, forcing her reluctantly to close for two weeks.

It seems that during that time, many within the local community realised just what a sterling job she does.

She says she has received many phone calls from family and friends congratulating her on the award, while her customers are in little doubt that the accolade is fully deserved.

In terms of the future, there is good news for the residents of Foulsham, as Thelma says she has no plans to retire just yet.

"It came as a complete surprise, especially when you think about the amount of people that voted," she says of winning the award. "It's just nice to be appreciated."

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