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nigel woollsey

Nigel Woollsey

Online Writer
Published: 18/12/2019

Moneyfacts Annual Star Ratings provide a valuable guide for those looking for the very best providers and products when searching for the top home emergency cover on the UK market. As such, we are delighted to announce that our Five and Four-Star Ratings for 2020 are now live on our website.

Our expert and impartial Annual Star Ratings analysis covers thousands of products, which are assessed on an annual basis across 16 categories from insurance and investments through to personal finance and business products.

Extensive analysis of more than 2,000 data fields enables Moneyfacts to award its Annual Star Ratings for the continuing benefit of consumers – making it easier than ever for them to track down premier providers and services and, in turn, make informed decisions.

Star ratings help consumers decide on the best products and services

In July 2019, the results of a consumer survey for Moneyfacts made it clear that over three-quarters (77%) of consumers agreed with the statement that an independent star rating was important when considering which financial product to choose. In addition, 91% of those surveyed agreed that a Star Rating from an independent and impartial company could influence their decision on what financial service product to choose.

Comprehensive individual product analysis

The latest Moneyfacts Annual Star Ratings derives from an in-depth analysis of over 40 fields of information per individual product.

In addition, numerous features are considered when assessing the ratings. Some of this information includes:

• Emergency cover limit per claim
• Emergency cover excess
• Plumbing cover
• Burst pipes cover
• Blocked drains cover
• Toilet unit cover
• Boiler breakdown cover
• Annual boiler service
• Roof damage cover
• Domestic power supply cover
• Internal gas supply pipe cover
• Water supply pipe cover
• Home security cover
• Lost keys cover
• Vermin infestation cover
• Alternative accommodation cover

Samantha Owens, star ratings & personal finance analytics manager at Moneyfacts, said: “The sudden costs that may occur as the result of a home emergency can have a significant impact on the average person’s finances. Choosing a home emergency policy can reduce some of the stress and allow the customer to avoid these unexpected costs, be it a minor problem of a blocked drain, to damage from burst pipes.

“The Annual Moneyfacts Home Emergency Cover Star Ratings assesses the policies available in today’s market, looking at the range of features and the highest limits that they offer. This allows the consumer to narrow their options and find the best policy for their needs.”

A full list of the Five and Four-Star awarded home emergency products can be found.

There are many more 2020 Moneyfacts Annual Star Ratings to come in 2020.


Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time. Links to third parties on this page are paid for by the third party. You can find out more about the individual products by visiting their site. will receive a small payment if you use their services after you click through to their site. All information is subject to change without notice. Please check all terms before making any decisions. This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

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