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Michelle Monck

Michelle Monck

Consumer Finance Expert
Published: 05/10/2020

Millions of financial services customers across the UK will have the opportunity to declare how they feel about the services and products they have experience with, as the Moneyfacts Consumer Survey opens today and runs until 20 November 2020.

The Moneyfacts Consumer Survey is designed to highlight not just the best financial products, but also to recognise the institutions that deliver a consistently high level of customer service.

Everyone that takes part in the survey will be entered into a prize draw with the chance to win one of three £1,000 prizes. Start the survey now.

Moneyfacts has researched the market by assessing providers and products on their technical merit, which has provided the shortlist that will form the basis for consumer feedback.

Michelle Monck, Head of Digital at, said:

“2020 has tested the resilience of operational and customer services teams in banks, building societies, credit card companies, lenders and insurers. The financial services sector has shown itself to be adaptable; coping with reduced levels of staffing and new processes and systems due to remote working, while handling unprecedented levels of enquiries and requests for help from consumers.

The Moneyfacts Consumer Awards Survey gives customers an opportunity to share their experiences and opinions about which financial providers have performed well during the year with the winners being announced in January 2021.”

The winners will be announced on 27 January 2021 via a digital “social media” event on Twitter, Facebook and LinkedIn. To see the full list of nominees, please click here.

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