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Ombudsman warns on scam phone calls

Ombudsman warns on scam phone calls

Category: Money

Updated: 23/02/2010
First Published: 19/02/2010

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
Consumers have been warned to be on guard against fraudulent phone calls asking them for their banking details.

The Financial Ombudsman Service has said calls are being made by a firm claiming to be the Banking Ombudsman or Insurance Ombudsman, with the request of an upfront fee to be paid and people's account details and passwords.

The role of the ombudsman is to resolve disputes between consumers and businesses providing financial services.

"These calls are not genuine. The Financial Ombudsman Service is a free service for consumers and there is no need for consumers to make any payment to us," it said.

"The ombudsman service does not cold call consumers and ask for their banking details."

Those who receive a phone call they deem to be suspicious from somebody claiming to be from the ombudsman service, or who are told the ombudsman has passed on their details, can check the validity of the claim by calling 0300 123 9 123.

The service has also advised consumers to:

  • never provide personal details, such as your address, date of birth etc, unless you're absolutely certain the request is genuine
  • never provide any of your banking or credit card details unless you're absolutely certain the request is genuine; and
  • never give anyone your security information, such as your internet/telephone banking password or logon details. No genuine banking firm ever asks you to provide this information.

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