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Second hand cars top complaints table

Second hand cars top complaints table

Category: Money

Updated: 27/07/2009
First Published: 27/07/2009

This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.
Second hand cars sold by private dealers have once again topped the list of complaints made by consumers, according to the government's advice service, Consumer Direct.

Almost 25,000 complaints were received between January and June this year concerning pre-owned vehicles that were purchased from independent traders.

Although complaints about second hand cars fell by 1.22 per cent over the last six months, this was more than double that were received regarding any other service.

In total, the Office for Fair Trading received more than 414,000 complaints from consumers, with mobile phone agreements and hardware, televisions and car repairs by private garages making up the reminder of the top five.

Computer equipment, upholstered furniture, women's clothing and internet service providers all featured in the list of top ten reasons for consumer complaints.

A breakdown of the results revealed that one in three complaints were made because of defective goods, while one in four were about sub-standard service.

"A large proportion of customers are complaining about defective goods, so it is important that people know they have rights and may be entitled to free repairs, replacements or refunds," commented Michele Shambrook, operations manager for Consumer Direct.

A consumer campaign, dubbed 'Know Your Consumer Rights' will be launched later this year by The Department for Business, Innovation and Skills, which will work towards improving customer confidence when buying goods.

Disclaimer: Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.