Consumers who believe that they may qualify for compensation after being wrongly sold payment protection insurance (PPI) are being urged to act before the hard deadline for claims on 29 August 2019. With just 10 weeks remaining, the Financial Conduct Authority (FCA) has launched a new series of multimedia adverts designed to motivate those who may still be eligible to make a claim before it’s too late.
It is thought that millions of UK consumers were mis-sold PPI when taking out a range of financial products, including loans, credit cards and mortgages. The point of PPI was that if you had taken out the cover and then couldn’t work – through illness or redundancy – then some or all of your credit repayments would be covered. However, problems arose due to mis-selling this product to people who:
• Indicated they did not want to take out PPI, but this was still included in their repayment costs
• Had no need of PPI
• Were wrongly advised that if they didn’t take PPI then their credit application would be refused
• Took out PPI that had been incorrectly explained to them or where the product was not suitable for them.
The campaign comes as FCA figures released this week, show the regulator has had more than 3.9m users access the PPI website and 44,000 calls to its dedicated contact centre. On top of that, a total of £334.3m was paid in April 2019 to customers who complained about the way they were sold PPI. This takes the amount paid since January 2011 to £35.3bn.
As part of this final leg of the campaign, the FCA has recruited its own ‘Pressure’s on Panel’ of ambassadors. The panel features 90s-icon, Mr Motivator, partners such as the Money and Pensions Service, personal finance expert Sarah Pennells, and expert bloggers like Skint Dad.
Emma Stranack, FCA’s PPI Deadline Campaign Lead, said: “With just over 10 weeks to go, time is running out to claim back money for PPI. Simply put, if you haven’t complained to your provider by 29 August 2019, you won’t be able to claim money back for PPI – so you should make your decision as soon as possible. Checking if you had PPI is simple and free. Don’t worry about paperwork, you only need your date of birth and relevant previous addresses. Search FCA PPI or call 0800 101 88 00 to find out how.”
Personal finance expert and consumer champion, Sarah Pennells, echoed this, adding: “Now is the time to contact your bank, loan or card company as soon as possible. You can complain to them directly for free and you can use the FCA’s website for more information. You don’t have to use a claims management company as providers are supposed to make sure that complaining about PPI is straightforward.”
Consumers who haven’t complained to their provider by 29 August 2019 won’t be able to claim money back for PPI.
Information is correct as of the date of publication (shown at the top of this article). Any products featured may be withdrawn by their provider or changed at any time.